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Sony KDL-42W653A
Software version...PKG4.101EUA
Issue started a week ago.
Youtube app version...'Youtube on TV (newer devices 2013/1012)'
Connection...BT braodband unlimited 8mb. Tv wired to router via ethernet.
Problem occurs on all videos accessed via youtube tv app.
I keep my youtube app synced with my youtube acc at all times. I have been enjoying full HD content since buying the TV before christmas with no buffering or connection issues of any kind. One week ago all videos have started playing at lowest quality (assume240p). My internet connection has been tested and is stable and more than fast enough. Netflix and other content on the TV still streams perfectly at 1080p. I can watch youtube content on both my PC and mobile phone over WIFI at full HD resolution. I also tried streaming a youtube video from my Sony mobile to the TV and this played at full HD resolution (via 'throw'). This says to me that there is a problem with the youtube TV app itself. I have restored my TV to factory settings and re-loaded the Youtube app with no change. All smart software and TV firmware is showing as up to date.
I can't think of any other fixes to try and would appreciate any help you can give. Is there an update coming out soon? I love viewing youtube on the TV and if I cant use it, the TV will be going back and I will be sad.
Many thanks in advance
Solved! Go to Solution.
Hi there
The reason why it would not play in the store is because the files you have downloaded from YouTube are not in a format the TV recognises.
I have just downloaded that YouTube video, using a web-browser (FireFox) add-on called "YouTube Video and Audio Downloader 0.3.6.2" I used the MP4 format, and successfully tested it on my 2013 Sony TV. So a 2014 one should work as well.
Therefore you have 4 options (that I can think of):
In regards to difficulty - the easiest solution is option 3. Then followed by options 2, then 4 and finaly option 1.
Hope this helps
Cheers
im trying to find out if youtube can be played on sony smart tv's, if not i wont be buying one until you can "with ease" but i get th efeeling sony dont even read this forum?
I don't know if it's related, but you're not running the latest version of the firmware. Maybe updating it will help.
Hi royhicks1
All Sony Smart TVs from 2011 onwards has YouTube. For more detailed information, please reply back with a model number of the TV, and I can assist further.
Cheers
Hi there
Once you 'download' the videos from YouTube, they are no longer 'YouTube Videos'. They are infact video files. Without having a look on what type of files they are, its hard to say. However, as a guess they would be MP4 files?
The link below explains the supported video files
http://pdf.crse.com/manuals/14HE394111/EN/codeclist.html#section03
If you are still unsure, why not pop into your nearest Sony Store (with your USB drive) and test it out on their display TVs.
Just to be clear, the actual YouTube Application is on this TV. I know all this can be confusing, so if you have any further questions, don't hesitate to ask.
Hope this helps.
Cheers
Hi there
The reason why it would not play in the store is because the files you have downloaded from YouTube are not in a format the TV recognises.
I have just downloaded that YouTube video, using a web-browser (FireFox) add-on called "YouTube Video and Audio Downloader 0.3.6.2" I used the MP4 format, and successfully tested it on my 2013 Sony TV. So a 2014 one should work as well.
Therefore you have 4 options (that I can think of):
In regards to difficulty - the easiest solution is option 3. Then followed by options 2, then 4 and finaly option 1.
Hope this helps
Cheers
Your Welcome