Confirmation of laptop warranty expiration date

[deharri50]

I have recently contacted sony support regarding a faulty left mouse  button on my laptop, which is becoming increasingly unresponsive, and  have been informed that the laptop is out of warranty and I will have to  pay for the repair. According to the My Sony product information, it's  under warranty till January 2013.

Can anyone inform me  of the best way to confirm my warranty expiration date? I believe I have  two years warranty (as does My Sony).

Thanks,

Dean.

[Blencogo]

Hi Dean.

Which Vaio model do you have, when and where was it purchased?

Generally speaking all Vaios sold in the UK have a 12 month warranty from the date of purchase.  The only models that have a 24 month warranty are the ones that come preinstalled with Windows 7 Professional or Ultimate.  I also think the CTO Custom Built Vaios have a 24 month warranty.

However, this differs in different countries of purchase - so if you post the details of your Vaio, we can get a definite answer.

[deharri50]

Thanks for the quick reply.

I bought a customised E series VPCEB4C5E laptop from the sony website. The following are the full order details from the order confirmation e-mail.

ORDER DETAILS
-----------------------------------------------------------------------------------
Quantity : 1
Product ID : VPCEB4X5E
Description : Laptop VPC-EB4X - Configurable
Price  :               759,00
Optical Drive : DVD disc drive
Hard drive : 320 GB Serial ATA (7200 rpm)
Wireless LAN : Wireless LAN + Bluetooth®
Processor : Intel® CoreTM i5-480M, 2.66GHz
Display : 39.4 cm LCD, 1920x1080, webcam
Graphics : ATI MobilityRadeon HD5650 1GB
Finishes : White
Memory : 6 GB 1066MHz DDR3-SDRAM
Battery : Battery life up to 3 hours
Internet security : No protection
AC Adapter : 1 AC Adapter
Adobe® Creation : No Adobe® Creation
HDMI(TM) output : HDMI(TM) output
Microsoft® Office 2010 : Office 2010 Starter
Operating system : Windows® 7 Home Premium
Language and keyboard : English (QWERTY)

Let me know if you require any more information.

Dean.

[Blencogo]

Hi Dean,

Yes, as a CTO Model your warranty should be 2 years.  I have been in contact with Sony for you and they will be in touch about your free repair.