FS115z DVD ROM Nightmare

[espoke]

Dear All.

I am not having much luck with technical support at the moment, so here goes.

I took delivery of a VAIO FS115z 3 days ago.

The DVD RW will not open using the button mounted on the drive, nor will it read any disks.

I have tried everything: The firmware update application is telling me it doesn't need updates. I have done a full system restore. I have restored the BIOS to defaults etc.

If anyone can shed even the smallest amount of light on this, it will be truly grateful.

Pete

[seb21__]

True:smileyd_oh:

[robpaxton]

If the computer is only three days old and you have tried performing a full recovery and the computer still doesn't work then send it back for a refund or replacement. I wouldn't update the firmware - the eject button should work out of the box.

[seb21__]

Good point, Rob.

[kee-lo_]

Yeah Rob's right, if it's not working then the retailer should look into it.

[Eugenepang]

i know it hard to send it back only just 3 days owning it after months of waiting.. but.. the sooner you send it back the sooner you it get back rather than everyday sitting infront of it and get sad/mad coz its not 100% perfecf.

[robpaxton]

Yes, don't send it back to Sony. Send it back to the retailer and tell them you want it replaced. There is no reason why you should have to wait for a repair.

[kee-lo_]

Specially when it has a 28 day return policy with the store.

They can send it back to Sony on their time, not yours.