Internet explorer keeps closing

[biancavaio]

Hi

Well I'm back again with a minor problem , well last night I was on my laptop and i was just searching for something on the web and i had at least 3 Internet Explorer windows open , and for some reason suddenly all the 3 IE windows shut down and i was left there looking at my screen looking bewildered about how all 3 of IE windows went , but i took no notice and decided to carry on and open some new windows , ... then this morning i was on my laptop again and the same thing happened , I honestly have'nt got a clue what has gone wrong , i have IE 7 and i have'nt downloaded anything major in a month ... I'm kinda lost 😞

Anyone know any type of solution

Thanks in advance

Bianca

[Blencogo]

Hi Bianca,

Do you have Norton Internet Security installed? If so, it is causing yet another problem.

Try turning off the anti-Phishing protection - this may fix it. If not you will need to install the Norton Add On package and then follow the steps to disable the Ad and Pop-up Blocking features. Refer to the document provided below to download and install Norton Internet Security Add On pack:

http://service1.symantec.com/Support/nip.nsf/docid/2006092814125436?Open&src=con_ols_nam

After installing the Add On pack, refer to the document provided below which details the steps on how to disable the Ads for specific sites:

http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536?Open&src=con_ols_nam

Once pop-up and ad blocking are turned off in Norton, I would go into IE Tools and disable any add-ons that have Symantec as publisher.

The best advice (as usual) is to ditch Norton at the next renewal - it seems to want to take over the world!!!

[biancavaio]

Hi Blencogo

Thanks for the advice .. will definatley try it .. though when i first got this norton 360 i turned off the Anti-phishing rubbish because that was flipping irrating the quackers out of me !!

I'll write back soon .. to let ya know if it worked

x

[biancavaio]

Hi Blencogo

Well i did exactly everything that you said but unfortunatley when i disbaled anything that was Norton/Publisher , i got bombarded with loads of these annoying spyware pop-ups , and so i had to go back to the original settings ... thought when the Norton add-ons were disabled the IE windows did the same thing and vanished .. So Im stuck


Anyone ... 😞

[rich912]

Hi Bianca,

Try Firefox .

[biancavaio]

Well I downloaded firefox and 30 minutes later the same thing happens the IE windows vanishes

.. 😞 ??

[rich912]

Well I downloaded firefox and 30 minutes later the same thing happens the IE windows vanishes 

.. 😞 ??

The Mozilla Firefox window vanishes or IE window? If the former then you need to investigate your system for malware!!

[biancavaio]

It was the mozilla window .. though i'am using both sites for the internet .. and its happing to both of them

[rich912]

Hi bianca,

Have you run a virus and malware scan?

[biancavaio]

Hi Rich912

Just spoke to Norton 360 virus removal support line and what a load of rubbish were they , they hanged up on me the first time , then after ringing again a rude talentless woman answers and asks me weather my Norton 360 is out of date and i specfically told her i got Norton 360 3 months ago , along with that i get attitude for apparently mis-using my Norton 360 apparently , and i regulary do a Live Update along with several other checks every 3-5 days , and then once we actually arrived to the issue they tell me to ring my internet service provider !!! the cheek after spending like an hour on the phone , You wait I'm flaming going to ring there customer services and reporting the woman .. Arghhhh !!

Bianca

x