knackered display

[chickpea1980]

I have a PCG-K series today when i turned it on, the display was very dark & you can just make out the windows screen. Cant even log on as I cant see the mouse or login. Have tried the brightness, nothing happens. As the online support isnt working, can anyone offer any ideas as to what is wrong and how i can get it looked at? And also, what would they charge to take it away to look at? Only just registered so this is all new to me. Thanks

[kee-lo_]

You are best calling them tomorrow morning about it

[TygerTyger]

Bit odd. The screen is obviously OK because you can see something, sounds like the syptom of a loose connection or a faulty display component.

[Ash911]

Yeh sounds like a faulty LCD cable. This is known to cause either flickering or severe brightness problems, and appears to be quite ubiquitous on K-series models 😞

Best bet is to wait till tomorrow when the eSupport should start working again and start up a new case. If my experience is anything to go by they should respond to this quite quickly and it'll all work out with you calling them and arranging a pickup and repair etc. All of this is free as long as your warranty is valid and you didnt cause the damage yourself :S

Only thing is to be wary of the turnaround times, which are quoted as 10 days at most, yet Im still waiting for my K-series to be returned 1 month and a week later 😞

Good luck, let us know how it turns out.

[jammold]

You know what I have found to be a most valuable tool in these cases?

One Energiser torch and two new Duracell batteries, shone at the display.

Works wonders.:smileygrin:

It is a shame this affects the K-Series, it also affected a Dell laptop my friend has had for a few years. Never bothered getting it repaired, but Iwould definately get this sorted out.

it can take as long as 6 weeks to get the computer back from Germany, so be prepared for a long wait. It is sometimes more, sometimes less.

The trick is to be persistant and assertive with Sony, things get escalated rather better that way.

Good luck!

[Ash911]

Unbelievable how many threads there are involving variants of the K-series having problems with their LCDs.

Those affected should also post about their dealings with Sony in this matter tbh

[TygerTyger]

We do share our experiences when someone appears with a similar problem

As I said, there are quite a lot of consistent problems across the model ranges. The laptops have a vast majority of them.

[kee-lo_]

Unbelievable how many threads there are involving variants of the K-series having problems with their LCDs.

Those affected should also post about their dealings with Sony in this matter tbh

Yeah it's really bad news

[jammold]

ESPECIALLY when it did go back for repair, and the problem is STILL not fixed.

I am one such example.

When I have time I will detail everything, blow-by-blow.

[kee-lo_]

You're not alone James, thats whats even more embarrasing for Sony