Motioneye webcam problem!

[Tamakiwi]

Okay so i have a Notebook with the model PCG-7154M. The camera isnt working and has never worked and im really confused why. i dont know much about technologie but could it be some thing to do with the drivers and if so where can i download it. Please help because ive been without a cam for a year! ;{

[Blencogo]

Hi Tamakiwi and welcome.

I am guessing your model is actually a VGN-NS21M which uses generic windows drivers for the webcam. Try pressing the Windows key and typing R then type MSCONFIG into the Run box, click on the STARTUP Tab and check that Arcsoft is running automatically and is starting the camera during boot.

[Tamakiwi]

Ive got Arcsoft turned on 3; i don't know what to do

[Blencogo]

When you open the program 'Arcsoft Webcam Companion' do you get any error messages?

[Tamakiwi]

nopeee its in the corner of my screen and it says arcsoft connect