VPCCW21FX Help

[Grechan]

Sony VPCCW21FX crashed for the first time tonight while I was editing album information in iTunes. There was no warning. The screen went black. I rebooted only to find myself having to choose "Safe Mode" and Now wonder what I really need to do.

[rich912 · Accepted solution]

Hi Grechan,

Assuming that you can now boot in normal mode and the crash has not re-occurred I would not worry about it.

If it happens again then examine the Event Viewer log to see whether you can narrow down the cause of the crash.

Rich

[Grechan]

Thanks Rich, you temporarily dispelled my fears. But it crashed again today. I only switched it on to update my iPod touch. As soon as the sync-update/transfers ended with the beep in the normal way (if you are familiar with the Apple devices you will understand) the computer went blank unexpectedly. I rebooted successfully without a warning that it had not "shutdown properly" so was not prompted to select "safe mode" this time. That was odd.

I did look at the "Event Viewer" this time and I could see an immense Administrative list of warnings and errors but what is a layman to make of all that.  Looks quite ominous to me.

If you have read this far I thank you. Racing off to the nearest electronics store to get an external hard drive before I loose the lot.

Kind regards,

Grechan

[rich912]

Hi Grechan,

I’m not familiar with Apple products or the associated software but would suspect that the problem is iPod software/hardware related.

I suggest that you search or post a question on the Apple Support Communities forum.

https://discussions.apple.com/community/ipod/ipod_touch

It’s not unusual to see many warnings and errors in Event Viewer but if you examine events at the time of a crash you may possibly get some information on the cause.

You could also have a look at the Reliability Monitor for further clues – Control Panel > Administrative Tools > Reliability and Performance Monitor > Monitoring Tools > Reliability Monitor.

Rich