WinDVD BD for Vaio Update Problems

[garpaxto]

HELP PLEASE

Vaio update installed WinDVD BD 8.8.0.154 and it wouldn't play Blu Rays anymore (DVDs would play).

Sony support suggested that I uninstall the software and use Vaio recovery to install the original software but there was an error 505:41.

Reinstalling everything (including the OS) from scratch is not an option. Now I'm left with no DVD/BD software.

I'd like to get the previous version of the WinDVD software back (8.0-B20.185) can anyone help ???

Thanks,

Gary

PS System is running Windows 7 Home Premium 32bit

[Blencogo]

Hi Gary,

Unfortunately, due to licensing restrictions imposed by Corel (Intervideo), WinDVD BD cannot be installed except as part of a complete System Recovery and reinstallation of the Sony OEM Operating System.

Corel will not allow use of the Installer Version of WinDVD BD to be used in any other way to prevent anyone downloading and installing their software except as part of the Sony software.

All other versions and updates on the Sony Europe download site are only UPGRADES and will not install unless you have the original installer version on your computer before you run the update.

If you have uninstalled WinDVD, the only way to recover it is as part of a full recovery back to factory settings.

Nobody else has posted any problems with the latest update - yet.

[venividiviciioseph]

To add on your issues, allow me to post the following - unfortunately, this is not a solution for the issue =(.

I've recently installed the WinDVD 8.8.0.154 update using Vaio Update on my Vaio VGN-AR71ZU.

With the previous version, everything was perfectly fine.

Now, I have serious issues playbacking BD-J discs.

Does anybody know whether there is a patch available to download?

Is the problem going to be solved any time soon?

When trying to playback a BD-J, I get the following:

Product

WinDVD

IssueStopped working

Date14/04/2011 22.13

StatusIssue successfully reported

Details

Issue event name: APPCRASH

Application name: WinDVD.exe

Application version: 8.8.0.154

Application Timestamp: 4d65ea0c

Error module name: d3d9.dll

Error module version: 6.0.6002.18005

Error module timestamp: 49e03705

Exception code: c0000005

Exception offset: 0000e250

OS Version: 6.0.6002.2.2.0.256.1

Local setting ID: 1040

Further info 1: 470e

Further info 2: 52f187167f2154808cecbf7913d89905

Further info 3: 28cb

Further info 4: 1c3ed353f23c65f73b520d4b1cca5abe

and the following:

Product

Windows

Issue

Hardware video

Date

14/04/2011 22.13

Status

Further info available

Description

A hardware video error occurred which prevents Microsoft Windows from working properly

Issue

Issue event name: LiveKernelEvent

OS version: 6.0.6002.2.2.0.256.1

Local ID settings: 1040

Related files

WD-20110414-2213.dmp

sysdata.xml

Version.txt

Further information on the issue

BCCode: 117

BCP1: 874B9008

BCP2: 8F411F40

BCP3: 00000000

BCP4: 00000000

OS Version: 6_0_6002

Service Pack: 2_0

Product: 256_1

Server info: fe795b4f-fa4f-4f20-a3bf-26d6d3c87579

Any help is much appreciated.

[garpaxto]

I think it's a compatibility problem with WinDVD and the Sony Blu-ray drive firmware (Vaio update had recently updated this too).

I downloaded a trial version of WinDVD 2010 Pro from (http://www.corel.com/servlet/Satellite/gb/en/Product/1208530085664#versionTabview=tab1&tabview=tab5). 

It didn't work either, whenever I inserted a Blu Ray disc WinDVD Pro reported "media type not supported" but a downloaded trial of PowerDVD did work. So the good news is I can play Blu-ray discs again for 30 days, the bad news is it's going to cost me between £60 and £80 for a permanent fix for a problem CAUSED BY SONY !!! Particularly galling when I'm unemployed and can ill afford it.

Sony should build their update software with a roll-back/undo option or offer their customers a viable alternative to a complete system rebuild. Why can't the Vaio laptops come with a hardware decoder ? After all, they make stand-alone Blu-ray players !

For those of you who need a solution you can get PowerDVD from (http://www.cyberlink.com/store/powerdvd/buy_en_GB.html?gclid=CKLU4JOkn6gCFQoZ4Qodexn_HA)

[jornjokker]

Hello,

I would like to inform you that I have the exact same problems since WinDVD was updated this week to version 8.8.0.154. Last week I could play Blu-rays fine, without any problem or hick-ups, but since the update, and the change of the entire layout (the Corel logo is now featured for the first time), none of my Blu-rays appear to work.

I have a Vaio FZ21M, never had any problems playing back Blu-rays in its 3+ years, until this week...

When I insert a disc, it starts spinning and loading WinDVD as it used to. The splash screen appears, but instead of loading the disc, the drive stops spinning completely after several seconds. The splash screen stays idle and nothing happens. When inserting a DVD it starts playing automatically, as it should. I have tried several different typs of Blu-rays, from different movie studios, and none of them appear to work anymore.

It drove me crazy yesterday as I tried to revert back to the previous version without much luck. A windows system recovery to a previous state resulted in an error message of the older version of WinDVD as soon as I tried to start it up. I re-downloaded the update, but that didn't change much. Fortunately I looked around on the internet before complete deleting the application all together, because that would mean I would have to perform a full recovery, which is not something I am planning to do just for a simple error in Blu-ray playback.

The problem has to be a software problem, as I have installed a second Blu-ray playback application (Arcsoft TotalMedia Theatre 5) which I was hoping would solve the issue. But it shows a problem as well; when I insert a Blu-ray that automatically starts the movie without the optional language selection screens (e.g. some Warner Bros discs)...the application loads but the screen stays idle or frozen in the loading state. The disc however spins as it should do and I can hear the audio play back to me; but the video is in no way visible. This proofs that there is not a hardware issue with my drive, as the disc's audio can be played indicating that the drive can still read the Blu-ray properly. There seems to be, however, a problem with the video/graphics card of the system, which is unable to render the High Def Blu-ray image that comes from the drive. I never had any issues with this before the update, as stated, so I think there is a problem with the latest update of WinDVD.

I hope this issue gets looked into and a solution is offered soon. I am reluctant to fully format my hard drive just to get the old version of WinDVD back on my system, after which Vaio Update would keep advising me to update it, but I will see it as my very last resort.

I really hate it that my Vaio has since been useless in displaying Blu-ray discs as I used this option very often to watch movies late at night. Besides that, I have bought a laptop with Blu-ray playback capabilities, so it should be able to do that if I please!

[Blencogo]

I have escalated this problem to Sony but don't expect them to reply before next week.

It is likely that they will need additional information so please keep an eye on this thread.

[mazurkal]

I too have just downloaded the latest Vaio update for WinDVD BD. On completion, I found that the update had uninstalled my current version and replaced it with a new one (new desktop shortcut).

This new version does not work and I have been left with no BR disc player. When I try to start the player it say's that SQPlus.dll is missing.

I have tried Systen Restore to before the uninstall but this will not complete because it says it cannot access a file?

HELP! please

LATEST:

After many hours,  I have found the missing SQPlus.dll. It was in my AVG virus vault. I have restored this using "Ignore" and managed to load and use the new WinDVD player but when I restart, AVG prevents it loading again saying there is a virus present.....hopefully not. Is there a fix for this?

Message was edited by: mazurkal

[joperez7798]

Hi everyone!

Many thanks for warning us of the problems of "upgrading" the WinDVD BD. I was tempted to do it but I've had many problems when upgrading the Vaio Care from 6.3 to 6.4. One lesson I've learned is do not uninstall the previous version of any Vaio product as I wrongly did with the mentioned program and the Vaio Event Service. Another one is do not upgrade any Vaio stuff before consulting this forum.The story is very long but I resolve the problem by using the Windows Restore System and Vaio Revovery Center and I have the modest 5.0 of Vaio care but I did not use the recovery system, thus, deleting everything that I have installed in my F11 since April 10.

[jornjokker]

This has happened to me as well amongst several of the many re-installs I performed over the course of a few days. AVG scans the file SQPlus.dll as a threat and, depending on which option you choose, stores it in its virus vault. I researched the file online and found out it couldn't do any harm, so I hit ignore. Starting the WinDVD application afterwards worked fine, but once every now and then AVG acts up again, wanting to move the SQPlus.dll file into quarantine..

My question to you however is if after you managed to start up WinDVD properly, were you able to play Blu-rays? I wasn't, even after I could succesfully start-up the application.

I really hope Sony, or Corel, is able to come up with a solution to this problem soon. In the mean time I must enjoy my Blu-rays through my PS3 🙂

[dajenni54]

This might be a problem with AVG viruschecker (Mis?) identifying the SQPlus/dll file of the update as a virus. My computer (also a VGN_FZ21M, Vista sp2) throws up an AVG warning notice immediately after inserting any BD disk into the machine, followed by an application error popping up. Are others of you finding the same problem? are we all running AVG, or does the problem occur regardless?:smileyconfused: