H.ear on 2 touch controls problem

[MSMarcell]

Hi! 

I just purchased a new pair of Sony h.ear on 2s and after pairing it up I realised that the touch controls were partially not working. The volume up and down swipes work just fine, but the play/pause and skip track functionality are not working. What can I do to fix it? I tried re-pairing already and it did not fix the issue. I am using a xperia xz if that helps with diagnosing the problem. 

[Pascale_F]

Hi MSMarcell,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Win_88]

Hi MSMarcell,

Have you tried resetting the headphones? Here are the steps:

https://helpguide.sony.net/mdr/whh900n/v1/en/contents/TP0001513197.html

Win_88

[MSMarcell]

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@MSMarcell wrote:

Hi! 

I just purchased a new pair of Sony h.ear on 2s and after pairing it up I realised that the touch controls were partially not working. The volume up and down swipes work just fine, but the play/pause and skip track functionality are not working. What can I do to fix it? I tried re-pairing already and it did not fix the issue. I am using a xperia xz if that helps with diagnosing the problem. 

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Thanks to everyone who replied! The issue turned out to be with my phone and after resetting that, the touch controls started working as intended!