Sony MDR 1000X Bracket broken

[Generalx3]

Hello!

I recently purchased a pair of these great headphones and although I have been thoroughly impressed, I have to write about some disappointment I have experienced. I have had these headphones for about 3 months and a week about the bracket on the hinge of the headphones started to break.

Unphased, I still continued to wear them until today where they broke off completely.

Now I have seen many issues online where there is a design flaw in the headphones where too much pressure can cause the bracket to break so I am extremely unimpressed. 

My question is what can we do about this. Prior to purchasing them I read that they are virtually indestructible and honestly an issue like this isn't something I'd expect from a £300+ pair of headphones. It's just so sad because the sound quality of them are second to none.

Thank you.

[DisappointedCustomer]

Hi,

I have had the same problem with cracking near the hinge.  This is completely unacceptable for such an expensive set of headphones.  Please advise how to rectify this problem.

Best,

Michael

[DisappointedCustomer]

Hi,

Glad to hear they replaced your headphones.  I have the same problem with my headphones.  What is the best way to contact customer service?

Best,

[Obankster]

So not thinking to google about my headphones I stumbled across this forum today. I have not used my headphones for at least the last 6 months due to them cracking.

After a lengthy conversation with a customer support agent he told me that Sony do not abide to the 2 year EU consumer law and I would have to pay for headphones to be fixed as they are out of the 1year warranty.

That’s a disgrace and surely Sony are accountable for this? Has anybody had any luck in making Sony conform with EU consumer law as the product we have been sold is faulty?

[superdooparob]

It's not Sony that have to abide by the 2 year rule, it is the retailer
where you bought the headphones from.

[barretta88]

No. They hide behind the argument that we have damaged them and there is not a known fault. Which is clearly nonsense just looking at this thread. 

Ive just vowed never to buy from Sony again. 

In regards the 2 year warranty - Curry’s/pC world ask you to prove it’s a fault. How do you do that? They helped me send them to Sony but they send them back blaming me. 

What more can we do?

[superdooparob]

Currys/PC world did eventually give me a partial refund after I found a
thread somewhere showing that Sony was at fault and I showed them this
email from Sony after I sent the headphones in to them :

"*As per our telephone conversation, we will return the headphones to you.
I can confirm that if the headphones were in the `12 month manufacturer’s
warranty we would have repaired the headphones free of charge. Please do
not hesitate to contact us if you have any further queries.*

*Kind Regards.*..."

[CentralSound]

There are complete kits you can purchase to replace this part.  There's a video here on how to replace this part on Sony MDR-1000X and WH-1000XM2.    https://youtu.be/kCyP-gQUU68

[BMX100]

Was the proud owner of these Sony WH-1000X M2 until the right ear bracket broke whilst removing them from my ears.

Utter disappointment, not what you'd expect from a pair of premium headphones.

I see Sony have not modified this shoddy craftsmanship in successive models.

Pity the build clearly does not match the sound quality.

Dear Sony,

Must I continue posting my dissatisfaction across social media?

Or will you fix my and other disaffected owner's defected Sony headsets?

Regards.

Sony WH-1000X Utter disappointment

[leyeto]

Well looks like I am not alone in this experience with Sony headphones MDR-1000X

[Win_88]

Hi leyeto

How long did it last?