WF-1000XM3 right earbud mic stays on while ambient sound control is turned off

[WestmanR]

So does anyone have a similar problem with their WF-1000XM3.

I noticed that if I turn off Notification & Voice Guide and then try to switch with my left earbud to Ambient Sound Control off, the mic in my right earbud will stay on until I long-press the left earbud to turn on listening mode. After that, the right earbuds mic will also turn off permanently.

Can someone test this setup out and report if I have a faulty device or if the software is just a buggy mess.

To test this:

1. Turn off Notification & Voice Guide

2. Put the buds back in the case and reconnect them

3. Change mode to Ambient Sound Control off

4. Test the right mic with a finger (or if your outside it should pick up wind sound)

At least in my testing, if I repeat the previous steps it will stay on.

[Pascale_F]

Hi WestmanR, 

Welcome to the community. 

I'll just see if I can find any assistance with this. In the meantime though, maybe someone else may have some ideas. 

Thanks,

Pascale

[Vanilla_]

Hi WestmanR,

I've not come across anything similar. Have you tried to reset them at all?

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html

Vanilla_

[WestmanR]

Hi,

Doing a factory reset fixed it for me at least for now.