WH-1000XM2 - Unable to connect to Windows10 HP laptop

[blahboy]

Hi folks,

I got a set of WH-1000XM2 headphones for X-mas.  

They work when I connect them to my iphone.  They work when I connect via the wire.  They don't work when I try to connect them via bluetooth.

I can connect them bluetooth (see photo)

But I don't have option to output (see photo)

I contacted Sony support but they were not much help TBH.

Any help appricated.

[IamNic]

Hello @blahboy,

right click into the last window and tick "show deactivated devices" and "show disconnected devices".

Maybe that helps.

- Nic

[Marino.Manolo]

Enter pairing mode on this headset.

Turn on the headset, when you pair the headset with a device for the first time after you bought it, or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically.

When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the  button for about 7 seconds.

Make sure that the indicator flashes blue and red alternately after you release the button. You hear voice guidance “BLUETOOTH pairing”.

Manolo

[IamNic]

Hello @Marino.Manolo,

according to the screenshot the headphones are already paired with the Laptop.

- Nic

[Marino.Manolo]

"I can connect them bluetooth"

Ops!... Sorry...

Manolo

[IamNic]

Hello @Marino.Manolo,

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@Marino.Manolo  schrieb:

Ops!... Sorry...

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no harm done.

- Nic