WH-1000XM3 awful microphone quality

[nickmeldrum]

I have purchased the Mark III WH-1000XM3 and I cannot use it for phone calls.

Every single person I've talked to has complained they can barely hear me and I'm forced to turn the headphones off.

I didn't pay top dollar for very substandard phone calling.

I have reset to factory settings on the headphones and the problem persists.

I am connecting them to an iPhone XS Max and other MUCH CHEAPER bluetooth headsets don't exhibit this problem.

SONY PLEASE HELP ME!

[m5barney]

There's so much about this on the internet, but no answer from Sony at all. Shameful service.

[Sean_Mc]

Hi Nick,

I would recommend getting in touch with the Sony Support team for further help with this issue here.

Let me know how you get on?

Best wishes,

Sean Mc

[mwc2012]

And the headphones do not work with a separate high quality microphone plugged in to the jack. It disables the Bluetooth so calls are impossible. Infuriating