I have purchased the Mark III WH-1000XM3 and I cannot use it for phone calls.

Every single person I've talked to has complained they can barely hear me and I'm forced to turn the headphones off.

I didn't pay top dollar for very substandard phone calling.

I have reset to factory settings on the headphones and the problem persists.

I am connecting them to an iPhone XS Max and other MUCH CHEAPER bluetooth headsets don't exhibit this problem.

SONY PLEASE HELP ME!