WH-1000xm3 right ear doesn't work

[Wildcenter23]

Hello 

I had bought my new pair of Sony - WH-1000XM3 today at a local best buy.  When I had gotten through the pairing prossecs i had noticed that the right ear speaker had stopped working and will not come back 

[IamNic]

Hello @Wildcenter23,

you can try to reset it - if that doesn't resolve the issue, exchange it at your local BestBuy.

- Nic