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Florin1

Hello!
I just registered to this forum, but I have been checking it since the beginning.

I've got a problem updating my Xperia Z.

I followed all steps that Sony PC Companion told me to do, but i keep failing.

I've got to shut down my phone- Wait for 5 seconds -Plug the USB in while pressing the volume down button.

When I try the last step the LED goes Red/green really quick, and after that just nothing happens.

I also get a notification (translated) If you fail updating, don't worry! just begin again @ step 1.

I have tried it like 5 times, but it wont succeed,

Sorry for my horrible English :smileyhappy:.

Thanks for Reading/Helping!

Henke

Remove the phone from the cable and then hold down the on / off button and volume up until you feel a vibration in the phone, start up the phone and turn it off. Try again in PC companion.

Please note that you need to hold down the volume down button until PC companion is starting the update process.

You can also try another USB port on the computer and see if that makes a difference.

Let us know if you still have problem with the update.

skyZ

try inserting the usb pin, whileyou hold the volume down key(i.e. after the phone is unplugged and powered down).

Florin1

Thanks Sony for responding so quick!

I've tried updating on another PC now and the update installed itself.

The problem is solved now.

Thanks again!

Henke

Great!

Glad to hear that your problem is solved, have a good day!

Florin1

Also, i would like to know what the update contained.

i did not get any information about what the update included. I Have not mentioned any changes.

Thanks again for the great service:smileycool:.

Florin-

EDIT: this might be usefull

icy

i am having the same problem on pc and mac. when starting update when it says initializing the phone will power down and not update :@

raceme

Hi,

I have the same problem with the update. i tried you advise, the phone make a short vibrtion as you saied but than i hold the buton presed for a minute with no result. PC companion searches for the phone but doesn't found it.

Please add futher help!

JakeSully

you can have your phone switched on when doing the update since program should reboot your phone for you into it's correct mode so it can install the update so give that a try if other way does not work