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Xperia Z3 Compact - Phone Vibration

Hkkc
Visitor

Xperia Z3 Compact - Phone Vibration

I have the Sony Z series as my family phone, but I have to share the bad experience with my Sony Xperia Z3 Compact. 

Sony claims that the Z3 Compact phones are IP68 certified, and I tried to do a testing on the phone by following all the instructions that was told to prevent water from getting into the phone. Still the water managed to get in to the back side of the phone; to be precise in the camera, mist was formed and I raised a service request for reparing the phone. Sony repaired it and sent it back with the result of the tests that were carried out with a full pass result. 

Few days later I tested it and this time the water creeped into the front camera and again I requested for the repair. Now the phone came back with a new IMEI number (which means that the phone was replaced) without warranty, now the replaced phone nearing an year after the repair was done started to vibrate whenever the battery was charged and continue until the battery is completly drained off. This is a hardware issue to be specific the mother board issue and since the phone has 

All the tests were done under 8secs because I'm spending my money to test the handset and I don't want to waste my money by doing such tests which would end me up in buying another new phone.

To my instinct I think Sony has given a refurbished phone instead of a new phone. Ideally, Sony should have given me or to any user / customer a new phone since we don't know the history or under what circumstances was the replaced phone had undergone a refurbishment. 

3 REPLIES 3
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Uliwooly
Expert

@Hkkc

I'm sorry to hear that, contact your Local support and request a vacuum test this will prove who is at fault, either you have a deffective unit OR it was the owner's fault.

Hkkc
Visitor

The problem is that I have only the phone that was given as replacement, so the real comparison of who is faulty will not be possible. Anyways what I could feel is that I lost my money from a brand which I loved.

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Uliwooly
Expert

there's not much we can suggest here, for future reference now you know what to request.