Accessing the Internet whilst making a call

[Pebbles2]

Why am I not able to access the Internet or send a WhatsApp message whilst I am on a call? 

[CameronT]

Hi @Pebbles2,

That's odd, you should be able to. We'll need some more information.

What is the model number of your phone? You can find it under Settings > About Phone.

Is this with mobile data or WiFi? Does the icon at the top go away when you make a call?

[Pebbles2]

Hi, 

The model number is G8441.

I'm using mobile data.

I don't have any icons showing at the top apart from notifications. 

I had a z3 compact before and I never had any problems with accessing WhatsApp and still sending messages whilst on a call, likewise with using the Internet. 

[CameronT]

Do you experience the same issue when you are connected to WiFi?

Also, have you checked with your network carrier to confirm if your account supports it?

[Pebbles2]

Hi, 

I don't have WiFi. 

I never had this problem when I had the Z3 compact, I was able to send WhatsApp messages whilst on a call and access the Internet. 

Since upgrading to the XZ1 compact I'm not able to do this. 

Kind regards 

Pebbles2 

[CameronT]

Are you connected via 3G/LTE? If you are not, then this will not work (via 2G or GSM).

[Pebbles2]

Hi, 

I'm on 4G, nothings changed from what I was on whilst I had my Z3 compact, so I don't understand why I can't using the XZ1 compact.

Kind regards 

Pebbles2 

[CameronT]

It's very strange indeed. 

Does it happen in safe mode?

[Pebbles2]

Hi, 

I can't access the Internet or WhatsApp in safe mode. 

A majority of my apps disappear in safe mode. 

Kind regards 

Pebbles2 

[Nick40]

Hi,

"Why am I not able to access the Internet or send a WhatsApp message whilst I am on a call?"

The phones is using 3G or 2G during a call so even if you are in 4G the phone will use either 2G/3G while the call is ongoing. You should make a test to change the settings in your phone and make a call.

Go to Settings->Network&Internet->Mobile Networks->Preferred network type and choose 3G (preferred)/2G.

Check if the 3G/LTE or any thing appears above the signal bars. This indicates that you have a data connection. Try your apps and make a call and try your apps. This will give you an idea what is wrong.