Sony Xperia Z3 headphone issue.

[DanneLeo]

I have a HTC brand headphone but when I connect it to my Xperia Z3, No sound coming out from the headphone. But the sound coming out through the phone speaker instead. However, My Xperia Z3 headphone that come with the phone when I buy it works well with no problems. Can anyone tell me what's going on and how to fix it?

[DanneLeo]

I have another Samsung headphone which works well on my Xperia Z3.

[Uliwooly]

@DanneLeo

and the HTC headphones work with other devices?  

[DanneLeo]

Yes. It works on my other phone.

[Uliwooly]

@DanneLeo

That's rather odd. You probably will have to contact HTC regarding this compatibility issue. 

[DanneLeo]

So the problem is my HTC headphone and not my Xperia Z3?

[Uliwooly · Accepted solution]

@DanneLeo

its a compatibility issue, the phone work fine with Sony's headphones and even samsung, so the phone its fine, your HTC headphones work with other phones but not Sony, there's nothing wrong with neither the phone nor the headphones, just a compatibility issue.

[CanadaEH]

Have you tried those HTC headphones in another device? Make sure the contacts are clean on the male jack portion that plugs into your phone.