Sony Xperia Z3 headphone issue.

[DanneLeo]

I have a HTC brand headphone but when I connect it to my Xperia Z3, No sound coming out from the headphone. But the sound coming out through the phone speaker instead. However, My Xperia Z3 headphone that come with the phone when I buy it works well with no problems. Can anyone tell me what's going on and how to fix it?

[Uliwooly]

@DanneLeo

which headphones are you trying to use? 

also try this: settings > apps > all > smartconnect > clear data > restart the phone

[DanneLeo]

I'm trying to use my HTC headphone as it has a better quality in my opinion. But It's not working when I try to play music on the headphone. The music plays on the phone speaker instead.

PS:  The headphone that came with my Xperia Z3 has no problems at all though.

[Uliwooly]

@DanneLeo

which model are the htc headphones?

[DanneLeo]

It's a Max 300 model

[Uliwooly]

@DanneLeo

Thanks, I wanted to make sure that the headphones are CTIA standard and not OMTP, did you tried my other suggestion with smartconnect?

[DanneLeo]

I tried clearing the Smart Connect cache but still the problem still persist. 

[Uliwooly]

@DanneLeo

not cache but data.

[DanneLeo]

Done deleting the data. Still, No changes.

[Uliwooly]

@DanneLeo

do you have a third pair of headphones that you can test?