Stopping Apps Xperia Z3

[Lepskent]

Yesterday night I installed Facebook messenger and Scrabble.

I was trying to play Scrabble then the app stopped working. The phone started randomly reboot ( around 5min ) and turn off.

I plug the phone, but no sign of charging and I left it plugged. This morning, the phone was on.

It's look like I never used some app before. Even my account Gmail is deleted, but some systeme's app ( parameters, video ) are not working.

Could someone help me, please

[Uliwooly]

@Lepskent

That's odd but if you have MyXperia enabled and someone has access to your Gmail account they can use either

MyXperia or Android device manager to delete everything on your phone.

[Lepskent]

@Uliwooly

The phone is not connected to my GMail account. All the app working looks like new ( never used ). I need wifi or data to connect my Gmail account, but SETTINGS is not working

[Uliwooly]

@Lepskent

The phone has to be connected to a Gmail account as that's how you download apps from the playstore 

[Lepskent]

@Uliwooly

Yes, I know. Since yesterday, the phone was connected to my Gmail account.

But after the reboot, all app look like never been used. Only my contacts was saved.

And I can not connect the phone to internet because the app named " SETTINGS " stopped working.

And I'm not abbled to uninstall any app.

Can I download MyXperia with PC COMPANION ?

[Uliwooly · Accepted solution]

@Lepskent

What I meant is that most likely the phone was factory reset by someone that had access to your Gmail account, you can repair the phone with PCC and make sure to change the Gmail password as soon as possible.

software repair using PC Companion

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Lepskent]

@Uliwooly

I have  FILE COMMANDER in my phone. How sould I proceed to fix my problem?

What should I delete ?

[Uliwooly]

@Lepskent

You need to repair the phone with PCC 

[Christofer]

Hi @Lepskent,

You need to use a PC or a Mac to perform a software repair. Check this post for more detailed information: software repair using PC Companion

[Lepskent]

Hi @Christopher

I did it yesterday, everything goes well.

Today, 2hours ago the phone turn off alone.

I just plug the, no sign of charging.