Sir.
I purchased a 12-24 G lens, waited about 32 days to submit my claim. And then the fun started.
1st. They said my lens serial number was not on the claim form, it was.
2nd. They said my type of lens was not shown, it was.
3rd. I contacted Sony and was informed that my claim was correct and it would be verified and processed.
4th. They said the “ date of purchase” was not shown on the receipt, it was
5th. I contacted Trading Standards, who informed me that you have to find out who the terms of conditions were with,In my case Jessops, Birmingham UK or Sony. I found it was Sony. Jessops were very helpful. And if Sony were part of a ADR scheme.
6th. I contacted Sony, who confirmed they were not part of a ADR scheme and I asked to speak to a Supervisior, a battle in itself but I did speak to one in the end. He confirmed my application was correct and would be processed.
7th. I received a e-mail saying my claim cannot be processed as my home address was not recognised, so back to Sony and I checked my address with them and guess what, they had my correct address on file. I also stated that I am having no further contact with Sony as I was now 3 months after my purchase date of my lens, I would give them a further 28 days to pay and then I would be making a claim via the Small Claims Court.
8th. I received another e-mail about two weeks later saying it would be paid in 28 days, so this extended the time period again.
9th. I contacted Sony again and explained my disgust and said again my next move would be via a claim in court.
10th. My Cash Back Claim money was in my bank account the next day.
Sorry it as been like reading War & Peace but these are the facts. It was a disaster from the start and I like Sony cameras but would I buy Sony again, I do not know, would I have a purchase with Cash Back conditions attached, NO. Unless I was given the refund at the point of purchase, I would not buy the item.
I have had no further contact from Sony to discuss my problem.
