Cashback claim error

[mosai11]

Hello, I tried to submit my cashback claim for ILCE 6000L camera, uploaded the photos and at the end received a message: Claim submitted, there is a problem with your product registration.

What does it mean?

Will I get a cashback?

[jumpsuit]

Hi @mosai11 and welcome to the Community

Try not to worry too much.

It could be one of a number of things so I have escalated this for you and someone from

Sony will be in touch in the next couple of days.

Are your contact details correct in your profile?

Cheers

[jumpsuit]

Hi again @mosai11

Ive been asked to check if you had an e-mail with a Case ID?

If not that means that the claim wasn't submitted and in such cases Sony ask customers to try using a diffeent internet browser or a device (another PC, tablet, phone, etc.)

The required documents should be either documents in PDF format or pictures in PNG, JPG or JPEG formats and the size should not exceed 2 MB to ensure the files will be uploaded successfully.

Keep us posted

Thanks

[jumpsuit · Accepted solution]

Hi again @mosai11 if you're still around

You're claim was approved on 12/6/2017 and the cashback amount should be transferred

to your account within 28 days

cheers

[mosai11]

Thank you guys for replies.

Sorry But I did not receive the cashback.

[jumpsuit]

Hi again @mosai11

Sorry to hear that 😞

I think the first thing to do is contact Sony Support on +44 (0) 2073652810

and explain the situation that you were informed that Support have already stated

the claim was approved on 12/6/2017 and the cashback should have been transferred

within 28 days of that date.

Let us know what happens please and I can always re-escalate this for you if there are

any problems.

Thanks