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65XF9005 Video App Freezes on High Bit Rate 4k

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PaneDi
Member

65XF9005 Video App Freezes on High Bit Rate 4k

I recently updated the tv to firmware 65.10 and apart from the hdr in the menus while playing movies(grayed subs) i noticed that when i play a 4k high bit rate movie from usb 3.0 external disk in usb 3.0 port the movie freezes after playing normal for about 30-40 minutes an the only way to fix it is to restart the tv..this wasnt happening before the update

 

anyone else having this issue ? 

what is sony thinking without even testing the new firmware ? 

i am a bit dissapointed .also from the fact that it has only 2gb RAM but thats another story ...

any ideas ?

 

64 REPLIES 64
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EdwinaU
Moderator

Hi PaneDi,

 

We will look into this and get back to you.

In the meantime, maybe some other members can offer you some tips.

 

Best wishes,

Ed

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Win_88
Specialist

Hi there,

 

Have you tried clearing the cache? You can do so using the below steps:

 

Settings - Storage and reset - Internal storage - Cache - Clear.

 

To complete this step, unplug the TV from the mains for a minute then plug it back in again.

 

It would also be insightful to try formatting the USB drive and copying different video files on it to see if the same will happen (if the above steps do fix the issue, of course).

 

Regards,

Win_88

profile.country.CZ.title
mr.vaja
Explorer

I have the same TV. from my experience (and not just High Bitrate) it is a problem in the sony software. For me, the video freezes exactly after 40 minutes. Run only after reboot and after 40 minutes again freezing.
  Try another player, like VLC. Although the sounf passtrouh does not work  with other players. So this TV is a mess for the money! Sony is a bunch of....

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mr.vaja
Explorer

After some testing I find a solution that works for me. I have removed all USB sticks and play 4K movies from a NAS. Now there is no stopping every 40 minutes now. Probably there is same issue in the sony USB port.
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mr.onks
Explorer

I have same problem, but TV is Philips UHD android 65".

For me directly from NAS is not an option, because TV manufacturers vere so cheap, they used 100M ethernet adapter (although gigabyte adapters were invented more than 20 years ago) and wifi also is slow, AC do not work at all. That means maximum quality UHD movie will not stream through that bottleneck without buffering from time to time. My USB3 is fast enough.

 

Some high bitrate UHD movies will work fine and some freese video app at about 40 minutes (not enough experience on low bitrate). Depends on a movie, if some movie stops at 43min and 22sec, then if after a reboot I fast forward (on Philips it is slow forward only) to the point where movie stopped, then hit "play" and after another 43:22 time has passed same thing happens. That means I can watch specific movies with 40 minute parts.

 

There are some opinions (not confirmed) that it is some kind of anti piracy thing, but it has no logic in it, but it cannot be overheating of some controllers, because stop times are too similar. If it is anti piracy, it should be confirmed officially, so that people will not waste time on working these problems.

 

Now I use timer to watch UHD movies. Set it to ~40min, if it rings, I just exit from player and quickly hit "continue" again and another ~40 min can go without any problems. Better than rebooting TV and slow-forwarding to the stop point.

I hope there will be a solution, it is annoying, but it is not only Sony thing.

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imMike
Member

This!

I’ve got XF9005, I play 50GB films from USB hard drive, they play fine but freeze after about 30-40 minutes, when I go back select the film none will play, I’ve tried closing the app (from home->settings) but it doesn’t help. I have to soft reset (hold power to restart) then the video plays and I can fast forward to continue watching , very annoying...

also VLC and Kodi only play 2.0 sound - I need 5.1...

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Mezaro
Contributor

Hi,
I tested problem freezing video (mkv) via the VideoApp after 35-40 min. Android 8.0 (6.6520)
And have some information.

 

I guess, it's bug.
Because video freezes about played 35-40 min, only when video file contains TrueHD (audio stream).
If you excluded TrueHD in your video file (e.g. using mkvtoolnix) - VideoApp work fine, without this problem.
It's sadness, anyway I can't choose TrueHD track (only AC3-core) in VideoApp, but existence TrueHD in video file - broken playback.
Using HDD via USB 2.0 or 3.0 - it's doesn't matter in this case.

 

I used test file for examle: "escape"  from thedigitaltheater.com/dolby-trailers/
just multiplied in mkvtoolnix many times for duration time about one hour thirty minutes

 

Tips:
1. You can stop play video every 30 min (not pause). And play again.
2. Don't play any video contains TrueHD. AC3, DTS - good choice.

 

Third party players, like VLC, MXplayer, Nova, Archos - don't use TrueHD track and don't have this problem.
But have another bad things (bugs) with DTS throughpassing. Unfortunately for me.

 

Maybe you can take feedback or contact about this problem from Support Sony.
I can't contact to any engineers from Sony for give them this problem information.

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rooobb
Expert

Why do you think this is a bug? It is not stated anywhere that the tv supports any lossless codec such as Dolby TrueHD....

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Mezaro
Contributor

1. Problem has only on Android 8.0

2. Because on Android 7.0, VideoApp have nothing problem with this. Video file may contains TrueHD and success playable.

3. TrueHD stream not availible for choose in VideoApp. So, this audio stream not used. But something happens and this "magic" just freeze video after 35 min.