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KDL 55 AG8

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provostkaypark
Member

KDL 55 AG8

My tv has started, for no apparent reason, to all of a sudden show up along the foot of the screen the microphone symbol and asking me to speak into the mic!!  I am in prolonged discussions with Sony Support who seem loathed to send out an engineer who may know how to sort the problem out.  I have been asked by Sony for details of fault, what software version and firmware functions are on the TV along with IP address etc. etc. I have even done as they suggested and restored the TV to factory settings.  Has anyone out there who may be able to assist?  Regards  Atso

3 REPLIES 3
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IamNic
Expert

Hello @provostkaypark,

 

have you checked whether the Microphone-button on your remote is "stuck"?

 

You can easily verify that by taking the batteries out and turining the TV on via the button on the device itself.

 

- Nic

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provostkaypark
Member

Thanks for your response.  I have already tried this and no joy.  Regards

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Joe_Dohn
Specialist

Have the Sony reps responded to you yet? @provostkaypark