Random Android Reboot

[billdog]

I have seen previous comments of a similar nature but wonder if anyone is currently experiencing the same now.

My 2017 Bravia XD8305 49" is nearing the end of its warranty (the previous one listed 5 yrs 2mths!) so I aim concerned.  Since last Android update in March 2021 I have experienced random rebooting of Android system. I have not been establish any pattern. I have tried switching on TV first then and Virgin V6 and the reverse.  Sometimes on switch on or soon after : sometimes after about half an hour- sometimes more.  In all cases (but one) the sound goes first followed by the picture about 10 seconds later then blank screen and reboots Android when it restarts where I left off.  

I reported it to Sony who had me doing factory reset etc. without any change. Told to be patient and it would be sorted in next software update.. Except it isn't .  Another factory reset. Locking up. remote not working. Unplugged from wall got it going but not solved. Told I have been to be patient again as it has been referred up to technical (again!). Virgin Media say they have no knowledge of problem.

Surely I can't be alone?

[Joe_Dohn]

It seems that you've already tried everything with the Sony reps, I'd just wait for their technical team's response at this point.

[billdog]

Thanks for your reply Joe.  It’s annoying that they have had 3 months and one update that has not resolved the problem and goodness knows when and if it will be resolved.

[Joe_Dohn]

I agree to be honest, hopefully you've already received some news back by now?

[billdog]

No and I am not holding my breath.

[billdog]

In fairness I have to update this as I have just had an email saying it is still under investigation and will update in another five days. So I live in hope.

[Packard99]

I have same problem since the firmware update on a Sony KD 49XD8099 formal,ticket logged loads of questions back no solution yet 

[Piscie]

Hi Packard99, have you tried a factory data reset already?

[Matelo1971]

Hi just joined I’m having exact problems I take it hasn’t been sorted yet 

[billdog]

No. Got another routine message to say their technicians are (still) looking into it. I did think that after switching off mains electricity while meter replaced (about an hour) and the subsequent rebooting may have resolved it but no - after a week without problem it happened again yesterday.  Do you have a satellite  or cable box plugged in to your TV?