BDV-E370 shows 'NO DISK'

[mattsimensky]

Hello,

my BDV-E370 has suddenly started to show 'NO DISK' in the display when i insert a Blu Ray disk. I have not installed any firmware and the Blu Ray's I am using are genuine, are the correct region, and have worked many times before. I have reset to factory settings, turned off and on at the plug and am now out of ideas!!

Any help on this would be greatly appreciated.

Thanks

[ClarkLong]

HI,

most of the time, it means that the lens is either dirty or dead...how long have yo ubeen using it?

[Thalamus.]

Hi  mattsimensky,

welcome to Questions & Answers..:smileyhappy:

I have not installed any firmware

That could aslo be the reason..:smileywink:

Installing the latest firmware can Improve BD-ROM playability..

Here is a link to the latest Firmware Download

You can choose to either update via wifi or by creating a upgrade dics, choose your prefered option at the bottom of the Firmware Download page (link above) & please follow the instructions carefully..

[mattsimensky]

Hi,

i probably use it 4-5 times per month.

[mattsimensky]

Hi Thalamus,

i have now updated the firmware and unfortunately the problem persists. Are cleaning disks worth buying? Having said that, if the blu ray player doesn't recognise any disks how would a cleaning disk work!!

Any more suggestions?!?!

[ClarkLong]

Who said "cleaning disc" here? lol

As In told you, either dirty=>open it or let a pro doing it for you and manual cleaning

Or broken lens=> get a new player

[Bravia55HX]

Hi,

a cleaning disc will work if the mechanism is not damaged or broken, have you tried to play a standard DVD in it?

[mattsimensky]

Hi Bravia55HX923,

i have tried both Blu Ray discs and standard DVD and i get the 'NO DISK' message for both types. As far as i can tell the mechanism works ok as i hear the disc spin for a second before it stops and the 'NO DISC' message appears on the front panel.

[Bravia55HX · Accepted solution]

Hi,

sounds like the laser has packed in, seriously thou its not worth repairing unless its under warranty, may be cheaper to buy a new player.