Why won't "Fright Night 2011" Bluray play on S480 ?

[katzsisters]

Despite trying another Fright Night disk, both Blockbuster rental disks refuse to show anything.

It showed couple of screens that looked like the menu background, and then it looked like the player had switched itself off. Sio I gave it ten minutes to no avail.

I had a look at the disk, but it was very clean with no scratches, so we took it back and got another copy. Exactly the same thing !

The 480 is updated to the latest firmware, and just to be sure, I attempted to reload the firm again to be told "already loaded"

The assistant said nobody else had any trouble with "Fright Night", so it must be the player. However, it played a "Don't Be Afraid Of The Dark" bluray perfectly, along with my usual test BD "Avatar - Collector's Edition "

[DaveRH]

I have a S185 and I'm experiencing the same problems.

At first the screen went blank as it tried loading the disc then the player turned itself off and on and then off again.

I changed the setting 'BD/DVD-Rom 1080/24p output' to off (rather than auto) and tried again, this time the 'Touchstone' logo appeared before it turned itself off.

This is the UK version that I rented from LOVEFILM.

Message was edited by: DaveRH

Message was edited by: DaveRH

[deathlabs]

DaveRH

I have the same player and the same Bluray (from Lovefilm) and have the exact same problem.  I tried changing the BD/DVD-Rom setting and the exact same thing happened for me.

Is this related to firmware or hardware?  This is the 1st bluray I have had problems with, is this just the start?

Cheers

[DaveRH]

deathlabs:

I haven't had my player long, I've tried a total of 5 Blu-Ray discs so far and the only one that didn't work was 'Fright Night'.

The player is linked to the internet so the firmware is up to date.

Judging from the other comments it's only this particular movie.

BTW you sould get on to Lovefilm straight away, I notified them and they 'repaid' the credit without any problem.

[tachikoma83]

I sent an email to the customer service team drawing their attention to this thread and here was the response.

Thank you for your recent e-mail.

I understand that you have e-mailed in to bring an issue which has occurred with some discs when trying to play the "Fright Night 2011" Blu-Ray disc to Sony attention.

My apologies if you have experienced this problem for any inconvenience that this may have caused you.

In regards to this matter I can advise you that whilst there is no known faults with any of the models of Blu-Ray player you have listed, due to the nature of electronics in rare instances these types of issues can occur.

If you own one of the above models please confirm which model it is that you own and whether you have updated the firmware on the unit as this may resolve the issue.

If not, please can you send the disc in for testing to the address detailed below.

Sony Europe Limited
Customer Information Centre
Jays Close
Viables
Basingstoke
RG22 4SB

On receiving this disc I will confirm whether a resolution can be identified for this problem.

I look forwards to your response.

Yours sincerely

Richard Clarke
Customer Information Centre
SONY UNITED KINGDOM

I made sure to mention ALL the models that were experiencing the problem in my email, I can only assume they didn't check it and ignored it completely.

Message was edited by: tachikoma83

Message was edited by: tachikoma83

[Bravia55HX]

you can bet thats the case!, would also amount as to why they have not bothered with testing the disc themselves, they are either so tight they cant afford one or they were hoping someone would give their disc up to them:smileysilly:

[tachikoma83]

Latest response

Thank you for your most recent e-mail.

In regards to this matter I can advise you that I will escalate this matter to Sony's technical team and should a firmware update become available to resolve this issue, this will be found on the products model page as found in the link below.

http://www.sony.co.uk/support/en/product/BDP-S380

My apologies that I can not be of immediate help regarding this matter, however hopefully a resolution to this issue will become available in the near future.

Thank you for your enquiry.

Yours sincerely

Richard Clarke
Customer Information Centre
SONY UNITED KINGDOM

[tachikoma83]

Latest Response

Thank you for your most recent e-mail.

In regards to this matter I can advise you that I will escalate this matter to Sony's technical team and should a firmware update become available to resolve this issue, this will be found on the products model page as found in the link below.

http://www.sony.co.uk/support/en/product/BDP-S380

My apologies that I can not be of immediate help regarding this matter, however hopefully a resolution to this issue will become available in the near future.

Thank you for your enquiry.

Yours sincerely

Richard Clarke
Customer Information Centre
SONY UNITED KINGDOM

My Reply

I'm not going to lie Richard, but to be honest I find that completely unacceptable. The almost flippant nature you've dealt with this query is nothing short of disregard fro customer service.  I paid £100 for the player but had it just been me that was experiencing difficulties I'd understand but the very fact that I've drawn your attention to several other cases should be more of a cause to do something about it.

I find it quite infuriating that priority for firmware updates tends to only be with the PS3 the last update being February 16th 2012, when the last update for standard players was on the 30th of November 2011. I can't imagine why this would be the case.

This is a matter that needs to be resolved quicker than you're proposing as when it boils down to it, Sony has taken my money for what is a essentially a defective product.

I would hope that you'd perhaps taken an active interest in any customer who's provided you with their hard earned.

If the matter is not resolved soon I do feel that it'd only be reasonable if I took this further.

Thank you

[togwag]

Have we heard anything else about this at all

[fitterdog]

Has anyone got any answers on this yet, I have the exact same prob amongst other titles the latest not to play is the new nick cage film trespass........very frustrating a blu ray player that does not play blu ray discs is not much good, Expected more from SONY.

[palumbex]

Same problem for me. S185 less than two months old. I gave up on Fright Night.  Now The Help won't play.  Both Touchstone films. Ridiculous. I have not tried contacting Sony yet. On the evidence of this thread they seem to be acting disgracefully on this matter.

The good thing is that I was about to buy a Sony Vaio Laptop for £877.  I now have come to my senses and realise that the Sony name means very little and will be weighing up other cheaper and higher spec options.

I have no problem returning this player for a full refund.  It is what you are entitled to when you are sold a product that is not fit for purpose.

I really should have stuck with Panasonic.  I will in future.