annoying noise

[ackehbaby]

 So i recently got the mdr-xb950n1 headphones and I love them, but when noise cancelling is on theres this annoying sparkling noise. Anyone know what this is and if i can fix it? 

[Pascale_F]

Hi ackehbaby,

Welcome to the community.

I'll just see if I can find anything out for you. Someone else in the community might be able to help in the meantime though.

Thanks,

Pascale

[Win_88]

Hi Ackehbaby,

Have you tried a factory reset?

Win88

[ackehbaby]

No I havent. How do reset it?

Thanks 

[Sean_Mc]

Hi there, 

If you click on the link on 'Factory reset' in the last message you will see how to perform this.

Best wishes,

Sean Mc