Clear credentials greyed out and I would like to remove pattern lock... Help please?!

[Marchhare]

Hey there,

I set a pattern lock on my phone but I would now like to remove it. The clear credentials option is greyed out and I can't select it. I haven't encrypted anything to my knowledge and I don't know where to go from here.

I really appreciate your help.

[Marchhare]

I have just checked for this and deleted my account from my emails and the accounts section, checked the clear credentials and it's still greyed out.

[_alexdon_]

What could be the issue here? Boot in safe mode and see if the same occurs.

[Marchhare]

Hi, I booked in safe mode and it was still greyed out.

[Christofer]

@Marchhare After you removed the email account(s) did you also check the screen lock options as well as the option to clear credentials?

[Marchhare]

Hi, in the screen lock area all that is available is the options of pin, pattern, and password and search. Everything else is greyed out.

[Christofer]

If you go to Settings > Security > Device administrators, what do you see here and which of these seem to be enabled?

[Marchhare]

I have mobile iron mobule@work, protection by my Xperia, Android device manager are all enabled, and I can also see Configuration agent, and Aug anti theft service.

[_alexdon_]

I suspect that iron@work. Can you try to remove access from that?

[Marchhare]

OK how would I go about doing that?

[_alexdon_ · Accepted solution]

There is a small box in the right side of the screen where you can tick/untick access.