Brand new A6400 camera lens error message

[MissVee]

Hi everyone. I just bought a brand new A6400. Fresh from the box, I turned it on. It’s blurry from the screen and so is the view through the viewfinder. Thought it’s just the settings but when I go to zoom ring rotate, it displays “the lens is not attached correctly or is not supported”. I have tried reattaching the lens several times but no luck. Please help!

[IamNic]

Hello @MissVee,

please make a photo (with your phone/another camera) of your a6400 and with your lens attached.

- Nic

[MissVee]

Hello @IamNic 

[IamNic]

Hello @MissVee,

have you checked both the contacts on the lens and the bayonett of the camera for being free of corrosion/damage?

- Nic

[MissVee]

@IamNic 

It’s brand new. Literally just opened the box 2 hours ago. I haven’t even had a chance to set it up. I don’t see any visible damage anywhere and to be fair, I expect it to be in perfect condition.

-Vee

[MissVee]

Hello @IamNic 

I took both the lens and battery off, waited for it to fully charge and put it back together and now it works. Thank you for trying to help!

-Vee

[IamNic]

Hello @MissVee,

thank you for the update.

Glad to hear it resolved itself.

- Nic