[Nov 2015] BBC iPlayer - Temporarily cannot access the server
Suddenly, no access to Iplayer and error message "Temporarily cannot access the server". TV is hard wired to router at 40Mbps. Computers working OK. Menu option Network>View network status>Check connection gives OK for cable, local access and internet. Refresh Internet Connection does Authenticate and Acquire successfully. However Server diagnostics reports "servers could not be found". Server list is empty and the menu option Update Server List results in a similar "server cannot be found error". Software is latest
PKG4.131EUL-0108
Anyone know what the gremlin is please? Frequently suggested hammer blows of General Setup>Factory Reset and power reset have had no effect.
Thanks all for your contributions, fwiw the reboot/power reset and Factory Reset did not solve this but as last time it returned when BBC/Sony applied the fix.
Came back yesterday though with several programs not working, but is today working normally.
Many thanks to Quinnicus for the BBC links. Very impressive follow up from the BBC too - this received today:
Thanks for contacting the BBC iPlayer Support team. We know that a number of users were having problems playing programmes via BBC iPlayer on their Sony Bravia TV. We investigated this in full and believe that as of the early hours of Tuesday 5 January that the service should have returned back to normal. We’re very sorry for any problems that this caused and we can confirm that this issue was a priority for us. We hope you can now get back to enjoying BBC iPlayer and getting back to watching your favourite programmes. Thanks again for contacting us. Kind Regards BBC iPlayer Support Team
I bought a KDL-48R550C in France at the weekend and when I first ran the setup procedure BBC iPlayer, News, Sport etc appeared in the 'Internet Content' list along with Netflix, Amazon Instant Movie etc.
Checking an hour or so later, all the BBC items and Amazon had dispeared, I've done a factory reset and Amazon has reappeared but no BBC.
I use a SmartDNS service to access the BBC IPlayer from other devices without problems and YouTube on the TV thinks I'm in the UK.
Which country are you in - France? AFAIK, firmware updates etc. on Android TVs are based on your IP address. I think you'll need to have a UK (or Ireland?) IP address to get the UK services.
