BBC iPlayer no longer loading on BRAVIA TV (Dec 2013)

[Lawsonfen]

Help please,  Yesterday Iwas the first time I gave been unable to connect via my Sony Bravia tTV to iBBC Player

A couple of days ago - when watching regular TV - message boxes suggesting use of alternate HD channels pop up when, for instance I am watching BBC1.  Since these appeared I am unable to connect via my Sony Bravia TV to iPlayer. All other internet connections are fine and it loads 5 on demand, Sky News, YouTube etc fine. The only fault is with iPlayer.

I have been through the Bravia systems and used Fadtory Reset and reconnected and checked my broadband  wirless network - I use Virgin Media n- all of which do not solve the problem,

When trying to load t I get a fault screen stating that there may be Netwirk issues.

Any assistance/advice would be very gratefully recieved.  Thank you.

[andypea]

Hi,

Also got same problem with KDL-46HX823. BBC iplayer been working fine for aound 2 years. This is not a networking or internet issue. Found the same problem on my BDP-490, but firmware upgrade + internet content refresh fixed the problem. However, iPlayer then took around two minutes to 'download' and start. I suspect the BBC have changed something and the TV is timing out the connection. On the TV I get an opera display stating 3 possible failures to display the target . page. i.e. - URL incorrect, Network problem, Internet problem. If you hold down the select key on the remote.you get a second page displayed for around a second which has the text '/bigscreen' in it. Unfortunately is is not displayed long enough to record the full text..

This is a major problem for us as we use iplayer a lot.

Sony need to investigate this problem urgently 

[claire1]

We are having exactly the same problem, our samsung smart tv loads iplayer. Sounds like Sony have a problem!

[Anonymous]

Hi there

BBC iPlayer is down at the moment.  The BBC are aware of the problem and are investigating. 

https://iplayerhelp.external.bbc.co.uk/help/announcements/sony_devices

Cheers

[StartTheCar]

Afternoon.

My colleagues in the Product Quality and Engineering team picked this up yesterday and are now looking into it.

As soon as I hear more I will let you know.

Lee.

[gfotos]

Dec 13th
iPlayer not working 3 days now!
What is the problem all other internet services on my Sony kdl40ex72 are working.
I have a feeling this is as Sony problem.
Any answers please
David Ward

[Anonymous]

Hi there

Incase you didnt notice another thread on here, see:

http://community.sony.co.uk/t5/Televisions/BBC-iPlayer-no-longer-loading-on-BRAVIA-TV-Dec-2013/m-p/1...

Cheers

[Paulcoley]

My BBC I PLayer has also stopped working - the other sites e.g channel 5 still work fine

[craigeeee]

I Baught a new BRAVIA KDL-42W664A and BBC iplay just says "The service cannot be accessed at this time" but it works on my laptot, Wii, and XBox any clues?

[redsofa]

iPlayer has also stopped working on my Sony Bravia KDL22EX320 since last night, I can access it fine on my laptop and everything else on the Sony Bravia is also working ok. It looks like this is becoming a widespread problem.

I tried a manual firmware update, but a message came up that the update wasn't applicable.

Anything you can tell us Sony?