Share your experience!
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
Current Faults (ATV 2 - Nougat):
Issues Resolved/Closed:
Crackling audio on high bass when using Clear Audio+
Problem:
When using the internal TV speakers, upon playback of high bass audio a crackling noise is heard when Clear Audio + is activated. This issue is only present when your input source is the TVs tuner. Issue not present when using HDMI source.
To replicate this issue:
See this discussion thread:
https://community.sony.co.uk/t5/televisions/50w809c-sound-noise-crackling-with-bass/m-p/2139045
Reported by:
Soniaczziom HERE
Quinnicus
Updates:
02-03-2016: Issue has been reported to Sony, awaiting feedback
[RESOVLED] Google Play Store crashes when trying to install apps
Problem:
When selecting an app to install via the Google Play Store, the app appears to crash completely returning you back to thehome screen
See discussion thread:
Reported by:
Henners64 HERE
Sportster883 HERE
Rooobb
Jveldh HERE
Updates:
02-03-2016: Issue has been reported to Sony, awaiting feedback
04-03-2016: Issue was traced back to Google systems and has been confirmed fixed.
Intermittent Network Connectivity using WiFi or Ethernet
Problem:
Various people are reporting that their 2015 Android TVs struggle to connect or maintain connection to their home network. This is happening on both WiFi or ethernet connections.
Temporary Solution:
Soft reboot of TV - press and hold the power button on the remote control for 6 to 10 seconds and the TV should reboot.
See discussion thread:
https://community.sony.co.uk/t5/televisions/android-tv-wifi-and-ethernet-issues/m-p/2147686
Reported by:
Various
Updates:
17-03-2016 - Issue reported to Sony. Awaiting further information
HDD Recording - HDD not powering down
Problem:
Upon powering down the TV, it appeard that power is still connected to the external HDD. Also it appears that the HDD spins up and down every so often even when the TV is switch on, but HDD not in use.
Reported by:
nodrog47 HERE
adyjay33 HERE
mk1.golf.1983 HERE
Updates:
17-03-2016 - This issue has been reported to Sony. Awaiting further information.
Satellite EPG: Lack of information
Problem:
The EPG for the satellite tuners does not contain much information. It only has information for 'Now' and 'Next' with the rest displaying 'No Event Information'
Discussion thread:
General information:
In the UK, the company behind the free to air satellite EPG is provided by Freesat. Sony's TVs are marketted as Freeview only. Some Sony TVs have satellite tuners (DVB-S and DVB-S2) and are advertised as such. This therefore leads to a confusion as customers expect a fully working EPG.
Previous years TVs, the satellite EPG was provided by Gracenote which obtained data via internet connectivity. In 2014, Sony sold Gracenote - see press release HERE.
Updates:
17-03-2016 - This has been reported back to Sony. Awaiting feedback.
[RESOLVED] Unresponsive Remote Control
Problem:
Remote control either stops responding to input commands upon pressing the buttons for about 30 secords or so or completely stops responding at all. The LED light on the TV usually flashes though. This problem can also be linked to the general sluggishness of the TV as well (HERE)
Temporary Solution:
Wait patiently for about 30-60 seconds. If it still doesnt work, power cycle the tv.
Reported by:
Various
Updates:
17-03-2016 - This is an ongoing and known issue
25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue has been resolved.
[RESOLVED] YouTube LipSync Issues
Problem:
Since the last update on the 12 April 2016 (FW version 3.395), some people are reporting issues with lipsync whilst playing back YouTube content. Issue is present with TVs internal speakers and an external audio system, such as an AV Receiver.
Discussion Thread:
https://community.sony.co.uk/t5/televisions/android-tv-youtube-lip-sync-is-very-bad/td-p/2166112
Reported by:
Various people
Updates:
21-04-2016 - Issue has been reported to Sony. Awaiting further information.
25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February 2017, this issue appears to be resolved.
Custom Label for Inputs not quite working properly
Problem:
When choosing a custom name for an input, it apends the actual input name to the front as well. For example:
Original Label: HDMI 4/ARC
Renamed to: AV R
New Label: HDMI 4/ARC AV R
Discussion Thread:
https://community.sony.co.uk/t5/televisions/post-april-update-no-custom-id-for-inputs/m-p/2169621
Reported by:
m502cbk
Quinnicus
Updates:
21-04-2016 - Issue has been reported to Sony. Awaiting further information.
Football mode with AV Receivers Issue
Problem:
When choosing footbal mode it switches the amp sound setting to Sports and it used to switch it back to standard after switching off. However now it stays on football sound mode which of course needs changing back to standard. However loading Sky guide it switches back to sports mode.
Reported by:
Quinnicus HERE
notspurs HERE
Updates:
28-04-2016 - Sony has been informed and awaiting an update
[RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub
Problem:
When accessing Netflix using a BT HomeHub 5 (maybe others like HH4 too), people are getting Error code ui-800-3 (%MSL_INTERNAL+CODE%).
Until a more perminent solution is implemented, please follow the suggestions posted HERE, HERE and HERE
Discussion Threads:
https://community.sony.co.uk/t5/televisions/netflix-problems/td-p/2167696
https://community.sony.co.uk/t5/televisions/solution-for-netflix-not-working/td-p/2164836
Updates:
28-04-2016 - Sony is aware of the issues and is working with 3rd Party suppliers in order to find a perminent solution.
25-02-2017 - Closing this issue, due to lack of complaints for a long time now. Work-around suggestions appears to have worked.