Share your experience!
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
Current Faults (ATV 2 - Nougat):
Issues Resolved/Closed:
[RESOLVED] Auto brightness issues
Problem:
The screen slightly brightens up when adjusting the volume, and dims again when the volume popup disappears from the screen.
Work-around Solution:
Turn OFF "Adv. contrast enhancer" in the advanced picture settings
Main discussion thread:
https://community.sony.co.uk/t5/televisions/kdl-50w755c-keeps-auto-dimming/m-p/2040377
Reported by:
matrigw69
Quinnicus
Updates:
17-10-2015 - Reported to Sony, awaiting feedback
20-10-2015 - Sony will investigate this further
15-01-2016 - Issue is ongoing, but appears this is more by design of the "Adv. contrast enhancer", than a bug.
13-12-2016 - Sony does not consider this a bug or an issue as the increased brightness when adjusting volume and other functions are intended by design. Closing issue.
[Work Around Fix] Disabling Daydream
Problem:
When using the built in web browser, Daydream mode kicks in and cannot be disabled.
Main discussion thread:
https://community.sony.co.uk/t5/televisions/bravia-can-t-disable-daydream/m-p/2038893#M34456
Work Around:
Credit to LucasdaMata for posting this work-around HERE.
Note: Developers mode must stay enabled for this to work. To disable developers mode, you must do a factory reset.
Reported by:
rasmus.franke
CrimsonFault
Updates:
17-10-2015 - Reported to Sony, awaiting feedback
20-10-2015 - Sony will investigate this further
15-01-2016 - On-going development/feature request
06-04-2016 - Work Around (see above) has been confirm as working on 2015 and 2016 Android models
[Re-Opened] IR Blaster Issues
Problem:
When using the supplied IR Blaster to control a BSkyB Sky+HD box, most controls work great. However, the UP/DOWN/LEFT/RIGHT navigation buttons work, but always sends 3 occurrences of UP, DOWN, LEFT, or RIGHT instead of just one occurrence.
Main discussion thread:
https://community.sony.co.uk/t5/televisions/ir-blaster-controlling-sky-hd-box/m-p/2040409
Video:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2040130#M34599
Reported by:
chrgray
ezeest
Risc0n
Updates:
17-10-2015 - Reported to Sony, awaiting feedback
20-10-2015 - Awaiting feedback from UK engineers, from thier own testing
15-01-2016 - Issue is still under investigation.
07-02-2016 - Early indications reveal that Sony has managed to isolate the cause of this over-sensitivity in their testing.
20-02-2016 - This problem has been fixed for EU countries with the recent firmware update. This will be fixed for UK customers in the next firmware update due at the end of March.
08-03-2016 - Issue has now been resolved with the release of an updated firmware for the TV (version: PKG3.315.0102EUA)
12-03-2016 - Re-opening issue as it has been confirmed by forum members in the discussion thread that this is not resolved.
21-04-2016 - Forum members have now confirmed that this is resolved after the latest FW update (v3.395) and factory resetting the TV.
07-11-2016 - Re-opening this issue as some are reporting that under the new Android 6 firmware for their 2016 TVs (Marshmallow) - this issue has cropped up again. See HERE and HERE for more information.
Restricted Profile - No iPlayer
Problem:
When enabling Restricted Profile, there is no option to enable BBC iPlayer
Reported By:
UKPiglet HERE
quinnicus - tested to confirn
Updates:
19-10-2015: Reported issue to Sony, awaiting feedback
20-10-2015 - Awaiting feedback from UK engineers
15-01-2016 - Issue/feature request ongoing.
[RESOLVED] WIFI Issues
Problem:
TV is loosing wifi connection, even though it shows as 'Connected'. This issue only occured after 13Oct FW Update.
Potential Workaround:
Reported by:
Ezhan1 HERE
Trekster2000 HERE
EggDublin HERE
Updates:
20-10-2015 - Have reported issue to Sony, awaiting feedback.
15-01-2016 - Issue appears to have been resolved with a FW update.
[RESOLVED] Duplication of HDMI Input Sources
Problem:
HDMI Input sources are being duplicated on the homepage screen. Appears to be Bravia Sync capable devices.
Reported by:
Updates:
30-10-2015 - Sony has been made aware of this issue and awating feedback
15-01-2016 - Issue is still ongoing
13-12-2016 - Sony has confirmed that this is not a bug but a feature. 1st is the input 2nd is the connected device. Give you the opportunity to switch to the input or to start the connected device. Can be avoided by disabling BRAVIA sync
[RESOLVED] YouView - Sluggish and Unresponsive
Problem:
After a period of time whilst YouView has been active and used, the TV and YouView becomes sluggish and unresponsive to remote control commands.
Tempoary Fix:
Complete reboot of TV
Reported by:
MrLizard HERE. (All4 app)
Pablokay HERE
Macmac28 HERE
Updates:
14-11-2015: Issue has been reported to Sony, awaiting feedback
10-12-2015: With the release of the latest firmware on 10 December (PKG2.645.0052EUA - for UK), Sony has improved the general stability and performance with the IR reponsiveness particularly addressed. Awaiting for community to confirm either this is resolved or improved.
15-01-2016 - This issue is on hold, as it is expected that another firmware release at end of Feb will improve the general performance.
13-12-2016 - With the release of firmware version 3.533 on the 7th November 2016, the sluggishness of YouView seems to have been resolved. Any residual sluggishness is due to other issues of which should be improved general optimisation in future firmware releases.
[RESOLVED] YouView: Discover showing year not title
Problem:
When using the discover feature within YouView, some shows do not display a title, but instead show the year. Seems of effect Demend5 movies mostly
Picture:
Reported by:
Frogger38 HERE
Folkfanger HERE
Updates:
03-12-2015 - issue has been reported to Sony, awaiting feedback
04-12-2015 - YouView has confirmed that this is a known issue and is working towards a fix. This is now out of Sony's hands. Awaiting for a fix from YouView.
07-02-2016 - This has been confirmed as resolved by YouView and a member of this community.
[RESOLVED] Amazon Prime UHD - License Error
Problem:
When trying to play UHD content via Amazon Prime (Instant Video), people are recieving a 'License Error'. Other types of content streams ok. Thus far, only seen reports on 2015 Android TVs.
Reported by:
adyjay33 HERE
baz4096 HERE
ronniebr HERE
alanxce HERE
Updates:
19-12-2015 - Issue reported to Sony. Awaiting further updates.
20-12-2015 - Issue was picked up by Sony and investigated over the weekend and resolved on Monday morning
[RESOLVED] YouView Disabled after 10 December FW update
Problem:
Some people have reported that after the firmware was updated on 10 December 2015, YouView was then disabled. It appears that a incorrect Firmware was installed - EU version and not the UK version.
Upon investigating the reason for this, it appears that the people effected have either enabled a proxy server or using some type of DNS changing service.
Updates:
19-12-2015
Sony is still investigating a solution for this, however at current there is still no solution, but it is likely that the effected people may need to wait until the next firmware update - this is due to the EU firmware version havibg a slightly higher version number to the current UK version, hence when trying to install UK version gives a message of no newer firmware found.
07-02-2016
With the release of PKG3.179.0100EUA on 2 Feb, this has over-written the incorrectly installed FW. It is advisable that people disable these SmartDNS or VPN services when a new FW is released. If not possible, disable the auto software updates on the TV and manually do an update via USB.