Share your experience!
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
Current Faults (ATV 2 - Nougat):
Issues Resolved/Closed:
[RESOLVED] Casting Not Working
Problem:
Unable to cast from various devices to the tv. See main discussion thread: HERE
Reported by:
Various people
Updates:
16-10-2015:
Sony has confirmed this issue and is in contact with Google to resolve this, as it appears its a global issue and not just EU. This is being addressed with urgency.
17-10-2015:
Google has issued an update to its GoogleCast software which has resolved this issue. Please ensure that you have this version: 1.16.45911
19-10-2015:
Sony has issued the following statement - however if anyone is still having issues even after updating, please factory reset the tv
http://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/GoogleCast-temporarily-unavailable
[RESOLVED] Pop up message 'Screen Format'
Problem:
There are two issues in regards to this problem:
Video of problem:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2039962#M34571
Reported by:
RiscOn
Nibor99
Frogger38
Various
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Sony Engineers are conducting their investigations on this issue
23-10-2015 - Confirmed that this can be replicated in testing. Passed to Sony Japan engineers to resolve.
22-12-2015 - A new firmware was release for Ireland and EU countries that resolves this issue
(version PKG3.155). Unfortunately for UK, thid update will be rolled out at the end of February 2016
07-02-2016 - This issue has now been resolved
[RESOLVED - Individually] Problems updating the firmware
Problem:
Cannot update the firmware via the TV or via USB. See discussion thread: HERE
Resolution:
Alternative instructions can be provided on a case by case basis. Please send a Private Message to one of the forum Experts for these instructions (i.e. Quinnicus) or alternatively contact Sony Support.
Reported by:
Various forum members
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Sony are currently awaiting for an alternative release of this firmware and instructions for those that are having problems. Even though the potential fix above has worked for some, it is more of a mystery because two firmware files actually has no effect.
30-10-2015 - Alternative instructions can be provided on a case-by-case basis.
[RESOLVED] No 5.1 Audio from various apps
Problem:
No 5.1 Audio from various apps (i.e. Amazon Video, Google Movies, Plex)
Reported by:
Heckie
Sassbs
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Amazon Video should have 5.1 Audio before 24 December as per Support page http://www.sony.co.uk/support/en/article/73499 - No information about other apps as this is up to the other providers in conjuction with their partnership with Sony.
15-01-2016 - This is ongoing, but technically it is up to the individual companies to develope their app for the Android TV.
07-11-2016 - With the release of firmware 3.533 (7 November 2016), there is now 5.1 Surround Sound support within the Amazon App.
13-12-2016 - AC3 Pass-though works for Google Play Movies and Plex
[RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.”
Problem:
An error message pops up on the screen saying: “Unfortunately, HbbTvLauncher has stopped.”
Photo:
https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2037793#M34336
Reported by:
Rdlowry
Anjenki75
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Sony Engineers are conducting their investigations on this issue
15-01-2016 - This does not appear to be an issue any longer. Presumed resolved via a recent FW release in December 2015. If anyone has this issue please create a thread/topic on these forums
[RESOLVED] TV Guide Flickers
Problem:
TV Guide – When accessing the guide, it flashes on-off-on before you can use it.
Reported by:
Frogger38 HERE
Scoopy6 HERE
Jimmyjamh HERE
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Sony Engineers are conducting their investigations on this issue - further testing by Sony required as they are unable to replicate this currently
15-01-2016 - This appears to have been resolved. Not heard any complaints for a while on this and have tested both EPGs of default and YouView with success.
10-03-2016 - This issue is being re-opened due to a couple of forum members confirming that this is still an issue
13-12-2016 - It has been reported that this issue no longer occurs under Marshmallow (Android 6.0)
25-02-2017 - With the Marshmallow (Android 6.0) firmware update that was released on the 22nd February, this issue has been resolved.
[RESOLVED] TV SideView - Netherlands
Problem:
Since the October update, it is being reported in the Netherlands that TV SideView app is no longer working.
Reported By:
Netherlands
NicolaiLarsen91 HERE
Pa3iea
Potential fix:
After you have factory reset the TV, you must delete the TV from the SideView app and pair it back up again
Updates:
16-10-2015 - Has been reported to Sony, awaiting feedback.
20-10-2015 - Issue is not only the Netherlands, awaiting feedback on a workaround fix above
15-01-2016 - Issue has been resolved
[RESOLVED] Blank screen with sound
Problem:
Various people have been reporting that the screen goes blank either upon switching TV on or whilst already in use however audio is still being heard.
Further information:
https://community.sony.co.uk/t5/televisions/2015-android-tv-blank-screen-issue/m-p/2043703
Temporary Fix:
Power cycle the TV.
Reported by:
Frogger38 HERE
Frankie1g HERE
Dspencer999 HERE
RiscOn HERE
Updates:
17-10-2015 - Reported to Sony, awaiting feedback.
20-10-2015 - Sony Engineers are conducting their investigations on this issue
22-10-2015 - Additional information has been requested by Sony from the community.
10-12-2015 - New firmware released on 10 December to fix this issue (PKG2.645.0052EUA - for UK). Awaiting for community to confirm if this is fixed.
15-01-2016 - This issue has been resolved for EU countries. Awaiting update for UK, due end of Feb. Had confirmation from other forum members stating that this is NOT resolved. In fact Tarzion and Komparko are claiming that this issue is worse FW version 3.169 than 3.155. Also seen other posts on this forum stating its not fixed
07-02-2016 - Issue is ongoing
25-02-2017 - There has been no further complaints about this issue for more than 6 months - with the release of the Marshmallow (Android 6.0) update, it is therefore assumed resolved. This can always be re-opened again at a later date if required.
Lip Sync Issues
Problem:
Even after the 13 Oct update, it still appears that some people stil have the audio/video is out of sync (i.e. lip sync)
Reported by:
Johndstephen83 HERE
UKPiglet HERE
N.mccormack HERE
SingingDwarf HERE
Updates:
17-10-2015 - reported to Sony, awaiting feedback
20-10-2015 - Sony requires more information to investigate this issue
15-01-2016 - Issue seems to be narrowed down to people who are using external audio systems connected via optical.
07-02-2016 - Issue still ongoing and under investigation. Seems quite complex