Android TV - Bugs and Issues

[Anonymous]

Hello all

The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.

Only issues that can be confirmed by multiple people will be posted here.

NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV.   Instructions are located: HERE

Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference).  If the fault occurs on both versions of Android, it will be listed under both lists.

Current Faults (ATV 1 - Marshmallow):

1. Lip Sync issues - see HERE
2. [Re-Opened] IR Blaster issues - see HERE
3. Restricted Profile - No iPlayer - see HERE
4. Satellite Channels Re-Sorting Itself Automatically - see HERE
5. TV Turning Itself ON - see HERE
6. Bluetooth Randomly Disabling Itself - see HERE
7. Info Button not showing all information via HDMI sources - see HERE
8. No 3D Options in Action Menu - see HERE
9. Crackling audio on high bass when using Clear Audio+ - see HERE
10. Intermittent Network Connectivity using WiFi or Ethernet - see HERE
11. HDD Recording - HDD not powering down - see HERE
12. Satellite EPG: Lack of information - see HERE
13. Custom Label for Inputs not quite working properly - see HERE
14. Football mode with AV Receivers Issue - see HERE
15. HDMI Handshake Issues interferring with other equipment - see HERE
16. Not Retaining Picture Mode/Colour Temp - see HERE
17. Un-responsive TV after being in standby for a while - see HERE
18. Wide Mode unavailable - see HERE
19. Juddery Playback on USB HDD Recordings - see HERE
    
20. Double Overlay of top Info Banners - see HERE
    
21. Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
22. Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
23. Amazon Video - Lip Sync Issues - see HERE
24. Favorites List in EPG - Closing when changing to external input or app - see HERE
25. Amazon Video - Juddering Issues - see HERE
    
26. Cannot grant 'write' permissions on USB Drives - see HERE
    
27. USB Drive used for internal storage keeps disappearing - see HERE
28. EPG fails to update is 'Auto Service Update' is disabled - see HERE
29. 3D within 3rd party apps "Function not supported" Error - see HERE
    
30. Info Banner - Not changing description from Now to Next - see HERE
31. TV Randomly Rebooting - see HERE
    
32. Netflix Buffering to 25% then freezing - see HERE
    
33. WiFi will not connect on hidden SSID using 5Ghz band - see HERE
    
34. All4 App - TV show restarts from beginning at end of first advert break - see HERE
    
35. WiFi - Unable to connect when ethernet cable is connected - see HERE
    
36. Amazon App - Un-pausing when daydream is activated Issue - see HERE
37. Amazon App - Failing to correctly play first time - see HERE
38. Volume Bar - Display Issues - see HERE
39. MotionFlow issues on aspect ratios other than 16:9 - see HERE
40. YouTube app (v2.0) - 4K Issues - see HERE

Current Faults (ATV 2 - Nougat):

1. Info Banner - Displays randomly when using HDMI inputs - see HERE
2. Volume Bar - Display Issues - see HERE
3. MotionFlow issues on aspect ratios other than 16:9 - see HERE
4. YouTube app (v2.0) - 4K Issues - see HERE
5. Colour Settings not being retained correctly - see HERE

Issues Resolved/Closed:

Spoiler

1. [RESOLVED] Casting not working - see HERE
2. [RESOLVED] Pop up message 'Screen Format' - see HERE
3. [RESOLVED - Individually] Problems updating the Firmware - see HERE
4. [RESOLVED] No 5.1 Audio from various apps - see HERE
5. [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
6. [RESOLVED] TV SideView - Netherlands - see HERE
7. [RESOLVED] Auto brightness issues - see HERE
8. [WORK AROUND FIX] Disabling Daydream - see HERE
9. [RESOLVED] WIFI Issues - see HERE
10. [RESOLVED] YouView: Discover showing year not title - see HERE
11. [RESOLVED] Amazon Prime UHD License Error - see HERE
12. [RESOLVED] YouView Disabled after 10 December FW update - see HERE
13. [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
14. [RESOLVED] Google Play Store is Empty - see HERE
15. [RESOLVED] Incorrect System Time - see HERE
16. [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
17. [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
18. [RESOLVED] YouView Sluggish and Unresponsive - see HERE
19. [RESOLVED] Duplication of HDMI Input Sources - see HERE
20. [RESOLVED] TV Guide flickers - see HERE
21. [RESOLVED] Video App aspect set to FullScreen - see HERE
22. [RESOLVED] Auto Picture Mode is not working correctly - see HERE
23. [RESOLVED] Unresponsive Remote Control - see HERE
24. [RESOLVED] YouTube LipSync issues - see HERE
25. [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
26. [RESOLVED] Disabled Wifi switches itself back on - see HERE
27. [RESOLVED] Picture but NO Sound - see HERE
28. [RESOLVED] Blank screen with sound - see HERE
29. [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
30. [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
    [RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE

[Anonymous]

[RESOLVED] Auto brightness issues

Problem:

The screen slightly brightens up when adjusting the volume, and dims again when the volume popup disappears from the screen. 

Work-around Solution:

Turn OFF "Adv. contrast enhancer"  in the advanced picture settings

Main discussion thread:

https://community.sony.co.uk/t5/televisions/kdl-50w755c-keeps-auto-dimming/m-p/2040377

Reported by:

matrigw69

Quinnicus

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Sony will investigate this further

15-01-2016 - Issue is ongoing, but appears this is more by design of the "Adv. contrast enhancer", than a bug.

13-12-2016 - Sony does not consider this a bug or an issue as the increased brightness when adjusting volume and other functions are intended by design.  Closing issue.

[Anonymous]

[Work Around Fix] Disabling Daydream

Problem:

When using the built in web browser, Daydream mode kicks in and cannot be disabled.

Main discussion thread:

https://community.sony.co.uk/t5/televisions/bravia-can-t-disable-daydream/m-p/2038893#M34456

Work Around:

Credit to LucasdaMata for posting this work-around HERE.

1. Go to Settings > Daydream and set 'When to Sleep' to 'Never'
2. Activate developers mode by going to Settings > About > Build and press OK 7 times
3. Go out of settings completely (back to home screen)
4. Go to Settings > Developers Mode > General and set 'Stay Awake' to 'On'
5. Return out of settings and use web browser as you wish.

Note: Developers mode must stay enabled for this to work.  To disable developers mode, you must do a factory reset.

Reported by:

rasmus.franke

CrimsonFault

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Sony will investigate this further

15-01-2016 - On-going development/feature request

06-04-2016 - Work Around (see above) has been confirm as working on 2015 and 2016 Android models

[Anonymous]

[Re-Opened] IR Blaster Issues

Problem:

When using the supplied IR Blaster to control a BSkyB Sky+HD box, most controls work great.  However, the UP/DOWN/LEFT/RIGHT navigation buttons work, but always sends 3 occurrences of UP, DOWN, LEFT, or RIGHT instead of just one occurrence.

Main discussion thread:

https://community.sony.co.uk/t5/televisions/ir-blaster-controlling-sky-hd-box/m-p/2040409

Video:

https://community.sony.co.uk/t5/televisions/2015-bravia-android-tv-issues/m-p/2040130#M34599

Reported by:

chrgray

ezeest

Risc0n

Updates:

17-10-2015 - Reported to Sony, awaiting feedback

20-10-2015 - Awaiting feedback from UK engineers, from thier own testing

15-01-2016 - Issue is still under investigation.  

07-02-2016 - Early indications reveal that Sony has managed to isolate the cause of this over-sensitivity in their testing.

20-02-2016 - This problem has been fixed for EU countries with the recent firmware update.  This will be fixed for UK customers in the next firmware update due at the end of March.

08-03-2016 - Issue has now been resolved with the release of an updated firmware for the TV (version: PKG3.315.0102EUA)

12-03-2016 - Re-opening issue as it has been confirmed by forum members in the discussion thread that this is not resolved.

21-04-2016 - Forum members have now confirmed that this is resolved after the latest FW update (v3.395) and factory resetting the TV.

07-11-2016 - Re-opening this issue as some are reporting that under the new Android 6 firmware for their 2016 TVs (Marshmallow) - this issue has cropped up again.  See HERE and HERE for more information.

[Anonymous]

Restricted Profile - No iPlayer

Problem:

When enabling Restricted Profile, there is no option to enable BBC iPlayer

Reported By:

UKPiglet HERE

quinnicus - tested to confirn

Updates:

19-10-2015: Reported issue to Sony, awaiting feedback

20-10-2015 - Awaiting feedback from UK engineers

15-01-2016 - Issue/feature request ongoing.

[Anonymous]

[RESOLVED] WIFI Issues

Problem:

TV is loosing wifi connection, even though it shows as 'Connected'.  This issue only occured after 13Oct FW Update.

Potential Workaround:

• Goto the Wifi connection it the TVs settings and click on it.  Return out of settings and Wifi connection may have been restored.
• Reboot tv

Reported by:

Ezhan1 HERE

SDCEGavster HERE and HERE

Trekster2000 HERE

EggDublin HERE

Updates:

20-10-2015 - Have reported issue to Sony, awaiting feedback.

15-01-2016 - Issue appears to have been resolved with a FW update.  

[Anonymous]

[RESOLVED] Duplication of HDMI Input Sources

Problem:

HDMI Input sources are being duplicated on the homepage screen.  Appears to be Bravia Sync capable devices.

Reported by:

elraouk HERE and HERE

TrevorCStevens HERE and HERE

Updates:

30-10-2015 - Sony has been made aware of this issue and awating feedback

15-01-2016 - Issue is still ongoing

13-12-2016 - Sony has confirmed that this is not a bug but a feature.  1st is the input 2nd is the connected device. Give you the opportunity to switch to the input or to start the connected device. Can be avoided by disabling BRAVIA sync

[Anonymous]

[RESOLVED] YouView - Sluggish and Unresponsive

Problem:

After a period of time whilst YouView has been active and used, the TV and YouView becomes sluggish and unresponsive to remote control commands.

Tempoary Fix:

Complete reboot of TV

Reported by:

rdlowry HERE and HERE

Lesking70 HERE and HERE

MrLizard HERE. (All4 app)

Frogger38 HERE and HERE

Pablokay HERE

Macmac28 HERE

Updates:

14-11-2015: Issue has been reported to Sony, awaiting feedback

10-12-2015: With the release of the latest firmware on 10 December (PKG2.645.0052EUA - for UK), Sony has improved the general stability and performance with the IR reponsiveness particularly addressed.  Awaiting for community to confirm either this is resolved or improved.

15-01-2016 - This issue is on hold, as it is expected that another firmware release at end of Feb will improve the general performance.

13-12-2016 - With the release of firmware version 3.533 on the 7th November 2016, the sluggishness of YouView seems to have been resolved.  Any residual sluggishness is due to other issues of which should be improved general optimisation in future firmware releases.

[Anonymous]

[RESOLVED] YouView: Discover showing year not title

Problem:

When using the discover feature within YouView, some shows do not display a title, but instead show the year.  Seems of effect Demend5 movies mostly

Picture:

Reported by:

Frogger38 HERE

Folkfanger HERE

Updates:

03-12-2015 - issue has been reported to Sony, awaiting feedback

04-12-2015 - YouView has confirmed that this is a known issue and is working towards a fix.  This is now out of Sony's hands.  Awaiting for a fix from YouView.

07-02-2016 - This has been confirmed as resolved by YouView and a member of this community.

[Anonymous]

[RESOLVED] Amazon Prime UHD - License Error

Problem:

When trying to play UHD content via Amazon Prime (Instant Video), people are recieving a 'License Error'.  Other types of content streams ok.  Thus far, only seen reports on 2015 Android TVs.

Reported by:

adyjay33 HERE

baz4096 HERE

ronniebr HERE

alanxce HERE

Updates:

19-12-2015 - Issue reported to Sony.  Awaiting further updates.

20-12-2015 - Issue was picked up by Sony and investigated over the weekend and resolved on Monday morning

[Anonymous]

[RESOLVED] YouView Disabled after 10 December FW update

Problem:

Some people have reported that after the firmware was updated on 10 December 2015, YouView was then disabled.  It appears that a incorrect Firmware was installed - EU version and not the UK version. 

Upon investigating the reason for this, it appears that the people effected have either enabled a proxy server or using some type of DNS changing service.

Updates:

19-12-2015

Sony is still investigating a solution for this, however at current there is still no solution, but it is likely that the effected people may need to wait until the next firmware update - this is due to the EU firmware version havibg a slightly higher version number to the current UK version, hence when trying to install UK version gives a message of no newer firmware found.

07-02-2016

With the release of PKG3.179.0100EUA on 2 Feb, this has over-written the incorrectly installed FW.  It is advisable that people disable these SmartDNS or VPN services when a new FW is released.  If not possible, disable the auto software updates on the TV and manually do an update via USB.