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Android TV - Bugs and Issues
Hello all
The aim of this thread is to collate all the issues that are currently outstanding and to provide feedback to everyone in this thread. This thread will be a work in progress and updates on various reported issues will be posted back here on the pages below.
Only issues that can be confirmed by multiple people will be posted here.
NOTE: For anyone experiencing other issues not mentioned here - can you please ensure that you factory reset the TV. Instructions are located: HERE
Update: Due to some TVs that will be on Marshmallow and others that will be on Nougat, this list will be separated into two (ATV1 and ATV2 - see below for model numbers for the difference). If the fault occurs on both versions of Android, it will be listed under both lists.
Current Faults (ATV 1 - Marshmallow):
- Lip Sync issues - see HERE
- [Re-Opened] IR Blaster issues - see HERE
- Restricted Profile - No iPlayer - see HERE
- Satellite Channels Re-Sorting Itself Automatically - see HERE
- TV Turning Itself ON - see HERE
- Bluetooth Randomly Disabling Itself - see HERE
- Info Button not showing all information via HDMI sources - see HERE
- No 3D Options in Action Menu - see HERE
- Crackling audio on high bass when using Clear Audio+ - see HERE
- Intermittent Network Connectivity using WiFi or Ethernet - see HERE
- HDD Recording - HDD not powering down - see HERE
- Satellite EPG: Lack of information - see HERE
- Custom Label for Inputs not quite working properly - see HERE
- Football mode with AV Receivers Issue - see HERE
- HDMI Handshake Issues interferring with other equipment - see HERE
- Not Retaining Picture Mode/Colour Temp - see HERE
- Un-responsive TV after being in standby for a while - see HERE
- Wide Mode unavailable - see HERE
- Juddery Playback on USB HDD Recordings - see HERE
- Double Overlay of top Info Banners - see HERE
- Delay in changing volume using TV remote to external audio system via HDMI-ARC - see HERE
- Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched) - see HERE
- Amazon Video - Lip Sync Issues - see HERE
- Favorites List in EPG - Closing when changing to external input or app - see HERE
- Amazon Video - Juddering Issues - see HERE
- Cannot grant 'write' permissions on USB Drives - see HERE
- USB Drive used for internal storage keeps disappearing - see HERE
- EPG fails to update is 'Auto Service Update' is disabled - see HERE
- 3D within 3rd party apps "Function not supported" Error - see HERE
- Info Banner - Not changing description from Now to Next - see HERE
- TV Randomly Rebooting - see HERE
- Netflix Buffering to 25% then freezing - see HERE
- WiFi will not connect on hidden SSID using 5Ghz band - see HERE
- All4 App - TV show restarts from beginning at end of first advert break - see HERE
- WiFi - Unable to connect when ethernet cable is connected - see HERE
- Amazon App - Un-pausing when daydream is activated Issue - see HERE
- Amazon App - Failing to correctly play first time - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
Current Faults (ATV 2 - Nougat):
- Info Banner - Displays randomly when using HDMI inputs - see HERE
- Volume Bar - Display Issues - see HERE
- MotionFlow issues on aspect ratios other than 16:9 - see HERE
- YouTube app (v2.0) - 4K Issues - see HERE
- Colour Settings not being retained correctly - see HERE
Issues Resolved/Closed:
- [RESOLVED] Casting not working - see HERE
- [RESOLVED] Pop up message 'Screen Format' - see HERE
- [RESOLVED - Individually] Problems updating the Firmware - see HERE
- [RESOLVED] No 5.1 Audio from various apps - see HERE
- [RESOLVED] Error message: “Unfortunately, HbbTvLauncher has stopped.” - see HERE
- [RESOLVED] TV SideView - Netherlands - see HERE
- [RESOLVED] Auto brightness issues - see HERE
- [WORK AROUND FIX] Disabling Daydream - see HERE
- [RESOLVED] WIFI Issues - see HERE
- [RESOLVED] YouView: Discover showing year not title - see HERE
- [RESOLVED] Amazon Prime UHD License Error - see HERE
- [RESOLVED] YouView Disabled after 10 December FW update - see HERE
- [RESOLVED] Google Play Store crashes when trying to install apps - see HERE
- [RESOLVED] Google Play Store is Empty - see HERE
- [RESOLVED] Incorrect System Time - see HERE
- [RESOLVED] VEVO App - Adjusting volume stops playback of music - see HERE
- [RESOLVED] Image Stutter on BT Ultra HD & Sky Q Silver Boxes - see HERE
- [RESOLVED] YouView Sluggish and Unresponsive - see HERE
- [RESOLVED] Duplication of HDMI Input Sources - see HERE
- [RESOLVED] TV Guide flickers - see HERE
- [RESOLVED] Video App aspect set to FullScreen - see HERE
- [RESOLVED] Auto Picture Mode is not working correctly - see HERE
- [RESOLVED] Unresponsive Remote Control - see HERE
- [RESOLVED] YouTube LipSync issues - see HERE
- [RESOLVED] Netflix Issue (UI-800-3) with BT HomeHub - see HERE
- [RESOLVED] Disabled Wifi switches itself back on - see HERE
- [RESOLVED] Picture but NO Sound - see HERE
- [RESOLVED] Blank screen with sound - see HERE
- [RESOLVED] Bluetooth randomly switching itself on after being disabled - see HERE
- [RESOLVED] Amber/Green Lights Blinking after Marshmallow Update - See HERE
[RESOLVED] Customise TV Key greyed out when YouView is enabled - see HERE
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Double Overlay of top Info Banners
Problem:
In the favorite channel list, after changing channels, the tv shows double Info Banners. It happens on dvb-t. Only by favorite channels. Both analog and digital.
1. It is happening with all the channels in my favourite list.
2. There is no difference between HD and SD
3. DVB/T/2
It looks like there is the normal info banner and a new one, a favourite info banner. If I'm in the favourite list, the new banner is on top. If I press the info button it shows single, old type of extended banner.
Outside the favourite list there is only the old banner.
Reported by:
rooobb
Updates:
25-02-2017 - Issue has been reported to Sony, any updates recieved will be communicated back.
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Delay in changing volume using TV remote to external audio system via HDMI-ARC
Problem:
When using the TV remote control to change the volume and using an external audio device via Bravia Sync, there is a delay. Using the native remote control for the external audio device produces no delay. Seems most prevailant when holding the volume button down. Issue appeared with the Marshmallow update released on 22nd February 2017.
Thread of Forums:
https://community.sony.co.uk/t5/android-tv/volume-change-lag-android-6-0-bravia-sync/m-p/2298528
Updates:
26-02-2017 - Issue has been reported to Sony. Any updates received will be reported back.
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Video App - Aspect Ratio 2:35:1 displaying incorrectly (stretched)
Issue:
When playing back a standard widescreen movie (aspect ratio 2:35:1), the video appears vertically stretched.
Thread:
https://community.sony.co.uk/t5/android-tv/kd55s8505c-video-app-issue/td-p/2110938/
Reported by:
Oniiz86 : HERE
AVSForums : HERE
Updates:
26-02-2017 - Issue reported to Sony, any updates will be posted back.
06-03-2017 - This issue is also a continuation of the previous Video Aspect ratio issue in : https://community.sony.co.uk/t5/android-tv/2015-android-tv-bugs-and-issues/m-p/2089584#M70 But a slight difference in problem.
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Amazon App - Lip Sync Issues
Problem:
Many people are complaining about lip sync issues when playing back content via the Amazon Video app. It appears that the issue lies with content using Dolby Digital Plus. This issue is not unique to Sony TVs, which therefore indicates that Amazon are the ones that can fix this.
Thread on Forums:
https://community.sony.co.uk/t5/android-tv/amazon-prime-lip-sync-problems/td-p/2256442/
Further information:
Updates:
27-02-2017 - Issue has been reported to Sony. Any update received will be posted back.
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Favorites List in EPG - Closing when changing to external input or app
Problem:
When using 'favourites' in the EPG and then switching to an external input or going to an app the TV gives a message of "leaving favorites". This therefore means you have to manually go back into favourites again when going back to the EPG (i.e. Action Menu > Guide Source > Favourites 1) - which didnt need to be done when using 'Lollipop' version of Android.
Reported by:
chbjerg : HERE
vispen74 : HERE
Garymjh : HERE
Updates:
27-02-2017 - Issue reported to Sony, any updates will be posted back.
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Amazon Video - Juddering Issues
Problem:
Juddering occurs within the Amazon Video app in the following instances:
- At the start of playback of video content - lasts a minute or two (not network bandwidth related)
- At volume change - up or down
- When bringing up playback controls and information
Thread:
https://community.sony.co.uk/t5/android-tv/amazon-video-juddering-issues/m-p/2300439/
Updates:
27-02-2017 - Issue reported to Sony, any updates received will be posted back.
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Cannot grant 'write' permissions on USB Drives
Problem:
Since the Marshmallow update, people are complaining that they can no longer write to USB drives that are connected to the TV. There seems to be no way to grant write permissions on attached USB drives.
Thread:
Updates:
25-02-2016 - Issue was reported to Sony, any updates received will be posted back
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USB Drive used for internal storage keeps disappearing
Problem:
It seems that when the TV enters 'deep sleep' mode, there are occasions when a USB drive that has been formatted to be used as internal storage fails to re-mount itself. Issue seems to be more prevalent when the USB drive is connected to the USB3.0 HDD Rec port of the TV.
Work around:
If the USB drive fails to re-mount itself, reboot the TV or unplug the USB drive and replug it in a different port.
Thread:
Updates:
01-03-2017 - Issue reported to Sony. Any updates received will be posted back.
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EPG fails to update is 'Auto Service Update' is disabled
Problem:
If 'Auto Service Update' is disabled then the EPG fails to update itself even if 'Update Guide in Standby' is ON. Issue present using DVB-C
Reported by:
Kuschelmonschter : HERE
Updates:
09-03-2017 - Issue reported to Sony, any updates received will be reported back.
20-03-2017 - Adding photo - in German language
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3D within 3rd party apps "Function not supported" Error
Problem:
In reference to another bug/issue within Android 5.1 (Lollipop) HERE - the work-around posted no longer works within Android 6.0 (Marshmallow). When using the work-around to enable 3D as the option is not available in the Action Menu, an error message is displayed "Function not supported".
It appears Sony has closed this work around within 3rd Party video apps for which 3D is only available within the native 'Video' app. However 3D mode works in third-party media players if stereo-movie could activate 3D-mode by it self
Thread:
https://community.sony.co.uk/t5/android-tv/3d-in-action-menu-android-6-bug-n8/m-p/2308274
Updates:
15-03-2017 - Issue reported to Sony, any updates received will be posted back.